Housekeeping & Laundry Operations Manager

Riverside Hotel; Fort Lauderdale (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Las Olas Company, Inc. and Riverside Hotel seek a Housekeeping Manager to lead the Housekeeping & Laundry teams, drive cleanliness, productivity, and guest satisfaction, and report to the Rooms Division Manager.

This hands-on leadership role emphasizes daily execution, scheduling, and performance management. Responsibilities include staffing, lineups, budgets, and cross-department coordination, with a strong focus on maintaining high standards in a fast-paced hotel environment.

Qualifications

• Minimum 2-4 years of progressive housekeeping leadership experience in a hotel or resort environment.
• Previous supervisory or management experience required.
• Strong knowledge of housekeeping operations, room inspection standards, and productivity management.
• Advanced computer skills required, including proficiency in Microsoft Excel, Outlook, scheduling systems, payroll/timekeeping systems, and hotel property management systems.
• Experience with labor forecasting, scheduling, and workforce management preferred.
• Excellent organizational, analytical, and communication skills.
• Ability to lead a diverse team in a fast-paced environment.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Oversee the daily operations of the Housekeeping and Laundry Departments to ensure cleanliness, quality, productivity, and service standards are consistently achieved.
• Conduct routine inspections of guest rooms, public areas, laundry facilities, back-of-house areas, and employee spaces to ensure compliance with hotel standards.
• Ensure hotel linen, terry, uniforms, guest laundry, and dry-cleaning services are processed efficiently and meet established quality expectations.
• Coordinate room readiness and communicate effectively with Front Office, Engineering, and other hotel departments to support operational success.
• Respond promptly to guest requests and service concerns, implementing appropriate service recovery measures when necessary.
• Lead, coach, and develop Housekeeping Supervisors and hourly team members to promote accountability, engagement, and exceptional performance.
• Assist with recruiting, onboarding, training, and performance management of housekeeping and laundry associates.
• Conduct daily lineups and departmental meetings to communicate priorities, goals, and operational updates.
• Prepare and manage staffing schedules based on occupancy forecasts, business levels, and operational needs.
• Monitor labor costs, productivity standards, overtime, and staffing levels to achieve departmental labor goals while maintaining service excellence.
• Utilize workforce management, payroll, and scheduling systems to manage attendance, staffing, and payroll-related functions.
• Maintain accurate housekeeping and laundry records, reports, inventories, and operational documentation.
• Utilize property management systems, housekeeping software, and Microsoft Office applications to analyze performance, track productivity, and identify opportunities for operational improvement.
• Assist in the preparation, monitoring, and administration of the Housekeeping and Laundry operating budgets.
• Maintain and regularly update the department's digital business plan, ensuring departmental goals, action plans, project timelines, and key performance indicators remain current and aligned with hotel objectives.
• Monitor and control inventory levels for linen, guest supplies, cleaning chemicals, laundry supplies, and operational equipment.
• Assume operational leadership of the department in the absence of the Rooms Division Manager as needed.

Skills

Leadership experience

Supervisory experience

Housekeeping operations knowledge

Analytical skills

Communication skills

Diversity leadership

Flexible scheduling

Tools

Microsoft Excel

Outlook

PMS systems

Payroll/timekeeping systems

Scheduling systems

Job description

The Las Olas Company, Inc. and Riverside Hotel seek a Housekeeping Manager to lead the Housekeeping & Laundry teams, drive cleanliness, productivity, and guest satisfaction, and report to the Rooms Division Manager.

This hands-on leadership role emphasizes daily execution, scheduling, and performance management. Responsibilities include staffing, lineups, budgets, and cross-department coordination, with a strong focus on maintaining high standards in a fast-paced hotel environment.