Guest Experience & Rooms Operations Coordinator

Riverside Hotel; Fort Lauderdale (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Las Olas Company, Inc. is seeking a Rooms Operations Coordinator for Riverside Hotel to support daily Rooms Division operations.

You will coordinate Front Office, Housekeeping, group arrivals, VIP experiences, room routing, billing arrangements, and special reservations to ensure exceptional guest service and smooth room readiness. Responsibilities include coordinating group and VIP services, monitoring room status, and assisting with reservations administration while maintaining high

Qualifications

• Must be literate and able to communicate in English.
• Must possess a high school diploma or GED. College or technical training preferred.
• Must have a minimum of six months’ experience in hotel front office operations.
• Excellent customer service skills and telephone etiquette.
• Must possess basic computer skills to include Word, Excel, Internet and e-mail.
• Must have experience with money handling procedures.

Responsibilities

• Group Coordination and routing before group arrivals.
• Coordinate room routing, billing instructions, and special group requirements.
• Maintain rooming lists and reservation updates.
• Communicate group information to rooms operational departments.
• Create and manage VIP reservations and profiles.
• Coordinate amenities, room assignments, and special arrivals.
• Ensure recognition of loyalty members, repeat guests, and special occasions.
• Create and manage complimentary room and gift certificate reservations.
• Verify reservation accuracy, rates, room types, and billing arrangements.
• Assist front desk operations as needed.
• Resolve guest concerns and escalate issues appropriately.
• Support occupancy and room readiness communication.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Coordinate communication between Front Office and Housekeeping regarding room status updates.
• Assist with monitoring room readiness for arrivals, VIPs, and group check-ins.
• Support prioritization of rooms based on operational needs.
• Coordinate VIP room inspections and special setup requests.
• Communicate group arrivals, departures, and special housekeeping requirements.
• Track and communicate out-of-order and out-of-service room status.
• Knowledgeable of all emergency procedures and policies
• Practice safe work habits, wear protective safety equipment and follow SDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

English literacy

Customer service

Telephone etiquette

Computer basics

Money handling

Education

High school diploma or GED

College/technical training

Tools

Word

Excel

Internet

Email

Job description

The Las Olas Company, Inc. is seeking a Rooms Operations Coordinator for Riverside Hotel to support daily Rooms Division operations.

You will coordinate Front Office, Housekeeping, group arrivals, VIP experiences, room routing, billing arrangements, and special reservations to ensure exceptional guest service and smooth room readiness. Responsibilities include coordinating group and VIP services, monitoring room status, and assisting with reservations administration while maintaining high