Housekeeping Inspector (PT Year Round)

Colonial Group; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Crystal Mountain Resort & Spa is seeking a detail-oriented Inspector to review housekeeping work prior to guest check-ins, perform inventories, and assist the department with ongoing projects for property improvement.

The role requires collaborating with housekeepers, communicating training needs, and ensuring 4 Diamond level cleanliness. Strong attendance and a commitment to guest satisfaction are essential.

Qualifications

• Minimum 2 years of prior housekeeping experience strongly preferred.
• Knowledge of property management system SMS is desirable.
• Technical proficiency in Microsoft Word, Excel, and Outlook is preferred to assist in the office if necessary.
• Ability to read, speak, understand, and write clearly to document inspections.

Responsibilities

• Inspect housekeeping work prior to guest check-ins and conduct inventories.
• Coordinate daily housekeeping responsibilities in a high-paced environment.
• Interact with housekeepers and communicate training needs to improve quality.
• Inform and coordinate with resort staff to maintain communication between departments.
• Attend required meetings and uphold attendance policies.

Skills

Housekeeping experience

Attention to detail

Team collaboration

Communication skills

Flexibility

Ability to multi-task

Leadership

Education

High school diploma/GED

Hospitality exposure (2 years preferred)

Tools

SMS property management system

MS Word/Excel/Outlook

Job description

Job Summary

This position will be responsible for inspecting the work of housekeepers prior to guest check-ins, conducting inventories, and assisting the housekeeping department with any additional projects for the betterment of the property.

Job Duties and Responsibilities

• Must be an ambassador of their resources and committed to the cleanliness of the property.
• Must ensure that all details of the guest rooms are held to 4 Diamond standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings.
• Must be able to work in a high pace environment without compromising attention to detail.
• Must be able to effectively and efficiently coordinate daily housekeeping responsibilities.
• Must have ability to work with housekeepers and effectively communicate the need for training opportunities to improve quality.
• Must be able to interact with all resort staff members to insure channels of communication are maintained between departments.
• Maintain grooming appearance and uniform as specified by department and company standards.
• Must be able to walk/stand for extended periods of time.
• Must show desire to constantly improve department and resort in general.
• Must be punctual and have excellent attendance.
• Must offer impeccable guest service.
• Must be able to assist guests with any challenges to create a positive and memorable experience.
• Must be knowledgeable of all in house events and resort activities so that the housekeeping department can be informed and prepared.
• Act as a leader and role model for all Crystal Mountain Resort & Spa staff.
• Report all safety hazards and suspicious activity to office/dispatch.
• Know and understand all safety procedures and expectations as well as know their role in any emergency events.
• Adhere to strict department and resort attendance policies.
• Attend all required meetings.

Job Specifications

Competencies

• Minimum 2 years of prior housekeeping experience strongly preferred.
• Knowledge in property management system SMS is desirable.
• Technical proficiency in Microsoft Word, Excel, and Outlook is preferred to assist in the office if necessary.
• The ability to work well with a team as well as work individually without constant supervision.
• Ability to multi-task in a very high paced environment.
• Ability to read, speak, understand, and write clearly to document inspections.
• Must be flexible with changes in work environment.
• Ability to work a flexible schedule as well as weekends and holidays.
• Ability to remain calm and professional at all times.
• Ability to work under varying weather conditions.
• Ability to make quick decisions and possess good judgment.

Education

• High school diploma, GED, or equivalent work experience required.
• 2 years in the hospitality industry/ housekeeping field preferred.

Physical & Other Requirements

• Must be able to bend, squat, climb, lift up to 30 lbs, push and pull.
• Ability to walk for the duration of one’s work shift, up to 8 hours in a row.
• Insurable and safe driving record.
• A Criminal Background Check is required for this position.
• Non-smoking candidates preferred.