Housekeeping Houseperson - Deep Clean - Hilton Cleveland Downtown

Hilton. For The Stay; Arkansas; On-site; USD 17,000 - 22,000; Full time

Job summary

Hilton Cleveland Downtown is seeking a dedicated Housekeeping Houseperson to join our team. The role focuses on deep cleaning guest suites and maintaining designated areas of the hotel, with a need for a detail-oriented mindset and a flexible weekend/holiday schedule.

This is primarily a first shift, labor-intensive position where you will contribute to outstanding guest service and the hotel's standards of cleanliness. Join us to help deliver Hilton’s renowned hospitality in downtown Cleveland.

Responsibilities

• Clean designated areas including restrooms, public areas, offices and banquet/meeting/conference rooms.
• Perform tasks including dusting, polishing, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing trash and disposing of ashtrays.
• Greet guests in a friendly manner.
• Report maintenance deficiencies and items in need of repair.
• Stock and maintain supply rooms as needed.
• Perform deep cleaning tasks and special projects (e.g., mattress flipping, furniture moves) as needed.
• Deliver guest requests and assist in cleaning guest rooms as needed.

Job description

Housekeeping Houseperson - Deep Clean - Hilton Cleveland Downtown

Hilton Cleveland Downtown is looking for a dedicated Housekeeping Houseperson to join the Hilton Cleveland team!

We're in the heart of Downtown Cleveland with the Rocket Mortgage Field House Playhouse Square and East 4th Street within a mile. Our hotel is connected to the Huntington Convention Center of Cleveland. We have an indoor pool fitness center and a top-floor bar with views of Lake Erie. Our hotel consists of 600 guest rooms and 18 meeting rooms with over 40000 sq ft of meeting space. We also have an onsite bar restaurant fitness center and indoor pool!

This is a labor-intensive role that focuses on deep cleaning our Guest Suites. The ideal candidate would be detailed oriented and have the ability to think outside of the box. You must have a flexible schedule to work weekends and Holidays. This role will be primarily first shift.

What will I be doing?

As a Houseperson you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Clean designated areas including but not limited to restrooms public areas offices and banquet/meeting/conference rooms
• Perform tasks including but not limited to dusting and polishing furniture and fixtures vacuuming mopping sweeping shampooing carpets washing windows cleaning/waxing floors removing and disposing of trash and emptying ashtrays
• Greet guests in a friendly manner
• Report maintenance deficiencies and items in need of repair
• Stock and maintain supply rooms as needed
• Perform deep cleaning tasks and special projects (for example: mattress flipping furniture moves etc.) as needed
• Deliver guest requests and assist in cleaning guest rooms as needed

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!