Housekeeping House Attendant

Rivers Casino Des Plaines; Philadelphia (Philadelphia County); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading casino as a Housekeeping House Attendant, responsible for maintaining cleanliness and appearance of guest rooms and public spaces. Ideal candidates will have a positive demeanor, strong communication skills, and a desire to excel in hospitality. This full-time position requires flexibility in shifts and a commitment to quality service.

Qualifications

• Experience in hotel cleaning advantageous.
• Ability to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Perform cleaning activities including sweeping, mopping, and dusting.
• Maintain cleanliness of public restrooms and high-traffic areas.
• Report damages, hazards, and suspicious activity.

Skills

Communication

Customer Service

Education

High School diploma

Job description

Join to apply for the Housekeeping House Attendant role at Rivers Casino Des Plaines

Summary: Houseperson maintain cleanliness and appearance of the hotel, public spaces, back of the house areas, handle guest room requests and movement of laundry.

Engagement Expectations

We Believe That Team Member Engagement Is The Basis For a Great Culture And Superior Guest Service. During Every Interaction, We Display Three Behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Perform a variety of cleaning activities including sweeping, mopping, dusting, polishing, vacuuming, disposing trash, and servicing guest rooms and public spaces daily.
• Replenish guest room supplies, empty wastebaskets, rearrange furnishings, drapes, and room accessories.
• Provide linen and amenities to guests per the guest room legend.
• Ensure rooms are in uniform arrangement, doors are closed, and rooms are locked after cleaning.
• Note and fulfill special guest requests.
• Unload and check in laundry daily, move laundry to designated areas, and disperse as needed.
• Report damages, hazards, repairs, and suspicious activity.
• Handle lost and found items appropriately.
• Maintain cleanliness of public restrooms and high-traffic public spaces like lobby, restaurant areas, elevators, and front driveway.
• Clean corridors, service areas, and sanitize the fitness room.
• Maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag.
• Report suspicious activity and know hotel emergency procedures.
• Provide professional, engaging, and friendly service.
• Comply with quality standards and hotel guidelines.
• Assist with delivering newspapers, messages, packages, and amenities.
• Maintain presence during peak traffic periods and greet guests courteously.

Qualifications

• High School diploma or equivalent preferred; experience in hotel cleaning advantageous.
• Excellent communication skills, caring attitude, and ability to work in a fast-paced environment.
• Positive, friendly, and professional demeanor with a desire to build a career in hospitality.
• Ability to work flexible shifts including nights, weekends, and holidays.

Physical and Mental Demands

• Visual, auditory, and manual dexterity required; ability to lift up to 50 pounds occasionally.
• Ability to maneuver loaded carts and work in noisy, busy environments.
• Ability to pass pre-employment screening and obtain necessary licenses.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants