Housekeeping & Guest Experience Leader

Cambria Suites; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The Cambria Suites team in New York seeks a Housekeeping Manager to oversee daily housekeeping and public area operations, ensuring rooms, suites, and public spaces meet Cambria cleanliness standards while driving efficiency and engagement. The ideal candidate is highly organized, hands-on, and passionate about guest experiences through strong leadership.

Minimum 3 years in hospitality with at least 2 in a supervisory role; HS diploma required, degree preferred.

Qualifications

• Minimum of 3 years of hospitality experience, including at least 2 years in a supervisory role.
• High school diploma or equivalent required; associate or bachelor’s degree in hospitality management or related field preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Word, Excel, and hotel management systems.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Professional demeanor with a strong commitment to guest service excellence.

Responsibilities

• Oversee daily housekeeping operations, including room assignments, inspections, and productivity standards.
• Ensure guest rooms and public areas consistently meet Choice brand cleanliness standards.
• Conduct regular room and public space inspections to maintain quality assurance.
• Monitor inventory levels of linens, amenities, and cleaning supplies; coordinate ordering as needed.
• Ensure compliance with safety, sanitation, and OSHA guidelines.
• Collaborate with Front Office and Engineering to ensure timely room availability and maintenance follow-up.
• Address and resolve guest concerns in a professional and timely manner.
• Ensure service recovery follows Choice standards and reinforces guest loyalty.
• Promote a culture of genuine hospitality and personalized service.
• Foster a collaborative and inclusive team culture.
• Promote open communication across departments.

Skills

Leadership

Communication

Problem-solving

Guest service excellence

Multitasking

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree in hospitality management or related field preferred

Tools

Microsoft Word

Microsoft Excel

Hotel management systems

Job description

The Cambria Suites team in New York seeks a Housekeeping Manager to oversee daily housekeeping and public area operations, ensuring rooms, suites, and public spaces meet Cambria cleanliness standards while driving efficiency and engagement. The ideal candidate is highly organized, hands-on, and passionate about guest experiences through strong leadership.

Minimum 3 years in hospitality with at least 2 in a supervisory role; HS diploma required, degree preferred.