Housekeeping Floor Supervisor — Luxury Guest Experience

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Discretionary annual bonus program

Training and Leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking a Housekeeping Floor Supervisor to elevate room cleanliness and guest experiences. You will supervise daily operations, inspect rooms, and ensure adherence to luxury standards while guiding the housekeeping team.

The role requires leadership, a strong service mindset, and the ability to work flexible hours including evenings and weekends. Bilingual Spanish is preferred to assist a diverse guest base.

Qualifications

• High School diploma, GED, or equivalent required.
• Minimum 2 years of experience in Hotel Housekeeping.
• Bilingual in Spanish preferred.
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return.
• Commitment to routinely go above and beyond in responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties.

Responsibilities

• Oversee and inspect the quality of room cleanliness for Atlantic City property.
• Supervise the housekeeping daily operations within the department.
• Deliver first-class service and guest satisfaction.
• Coach and motivate the housekeeping team to meet luxury standards.

Skills

Spanish (bilingual)

English communication

Time management

Detail-oriented

Education

High School diploma, GED, or equivalent

Tools

Computers

Job description

Hard Rock Hotel & Casino Atlantic City is seeking a Housekeeping Floor Supervisor to elevate room cleanliness and guest experiences. You will supervise daily operations, inspect rooms, and ensure adherence to luxury standards while guiding the housekeeping team.

The role requires leadership, a strong service mindset, and the ability to work flexible hours including evenings and weekends. Bilingual Spanish is preferred to assist a diverse guest base.