Housekeeping Floor Supervisor

HC Assetco LLC; Santa Barbara (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Californian in Santa Barbara is seeking a Housekeeping Floor Supervisor to oversee cleaning staff and ensure rooms, corridors, and public areas meet luxury standards. You will assign duties, inspect work, maintain records, and recruit/train staff to uphold service quality.

Responsibilities include monitoring room status, conducting daily briefings, enforcing OSHA safety practices, and coordinating with other departments to resolve issues and maintain guest satisfaction.

Qualifications

• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skill to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Ability to communicate effectively in English, both written and oral.
• At least 6 years of experience in Housekeeping or Hotel Operations.
• At least 1 year of previous hotel management experience.

Responsibilities

• Supervise assigned floors and ensure all rooms, hallways, lockers, and lobbies are cleaned to Company standards.
• Maintain records, repairs, lost and found, and quality of work; report needed repairs and prepare service call requests for maintenance.
• Complete room status reports in the morning and afternoon and forward to Housekeeping office.
• Inspect rooms daily to ensure service levels meet quality standards.
• Counsel and discipline employees per guidelines.
• Oversee training of Room Attendants and ensure guest service standards are met.
• Coordinate with Guest Services on room discrepancies; inspect rooms to determine status.

Skills

Customer service

Leadership

Interpersonal skills

Professional appearance

English communication

Hotel operations experience

Education

High school diploma or equivalent

Job description

Description

Thank you for your interest in joining Hotel Californian, part of Foley Entertainment Group. We are passionate about creating extraordinary experiences. Hotel Californian is Santa Barbara's iconic and friendly luxury destination, where coastal elegance meets modern California style. Located at the crossroads of beautiful State Street and the vibrant Funk Zone, our Forbes-rated hotel offers exceptional accommodations, delectable dining venues & wine tasting room, luxury spa, distinctive indoor and patio event spaces, and breathtaking views of the Santa Barbara coastline, harbor and the Channel Islands.

Our culture is creative, collaborative, and indulgent. We value team members who are passionate about hospitality, embrace new challenges, and strive to make memorable guest experiences guided by our core values:

• Have Integrity – We seek people who are humble and demonstrate high character.
• Be Entrepreneurial – We value innovation and resilience in our team members.
• Be a Team Player – We appreciate people who are inclusive and ready to support others when needed.
• Be Engaged – We want people who are actively invested.
• Always Be Advancing, Never Retreating – We want people committed to constant growth and excellence.

JOB SUMMARY:

The Housekeeping Floor Supervisor is responsible for overseeing work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.

JOB RESPONSIBILITIES:

• Supervise assigned floors and ensures that all rooms, hallways, lockers, and lobbies are cleaned to Company standards.
• Maintain records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for maintenance.
• Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office.
• Inspects rooms in written form daily to ensure that service levels are in accordance with quality standards.
• Counsels and disciplines employees that violate department and policies, practices or procedures through progressive counseling guidelines.
• Create a good work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements.
• Oversee training of Room Attendants.
• Manages the delivery and measurement of guest service consistent with the company's core service standards and brand attributes.
• Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
• Conducts daily briefings and instruct employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
• Responds to emergency situations.
• Maintain key control.
• Supervise Laundry employees, when applicable.
• Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.
• Handle items for "Lost and Found" according to the standards.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
• Monitor all V.I.P.'s, special guests and requests.
• Perform all other job-related duties as requested.

Requirements

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• At least 6 years of experience in Housekeeping or Hotel Operations.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skill to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Basic computer skills, with knowledge of Microsoft Office programs.
• Able to effectively communicate in English, in both written and oral forms.
• At least 1 year of previous hotel management experience.

QUALIFICATION:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.