Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton

Hilton Worldwide, Inc.; Hollywood (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

The Diplomat Beach Resort is seeking a Housekeeping Dispatcher to efficiently manage calls, coordinate housekeeping efforts, and respond to inquiries. The ideal candidate will demonstrate strong customer service skills and the ability to multitask effectively while working in a vibrant resort environment.

Benefits

Discounted travel with Go Hilton program: 100 nights

Access to pay via DailyPay

Hilton Shares employee stock purchase at 15% discount

Paid parental and maternity leave

Educational opportunities through Guild Education

Flexible shifts and days off

Health insurance, Telemedicine, at-home care

Mental health resources and counseling

Paid Time Off (PTO)

401K with company match

Qualifications

• At least 1 year of experience in Housekeeping Dispatching, Administration, Coordination, or Customer Service.
• Bilingual in Spanish and Creole is beneficial.

Responsibilities

• Answer calls, respond to inquiries, dispatch service efficiently.
• Coordinate room readiness with Housekeeping and Operations.
• Respond to emergency calls and handle paperwork.

Skills

Customer Service

Multitasking

Effective Communication

Job description

Job Description - Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton (HOT0BP3P)

Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton

Job Number:

HOT0BP3P

Work Locations

The Diplomat Beach Resort, 3555 S Ocean Dr, Hollywood, FL 33019

The oceanside The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is seeking a Housekeeper Dispatcher to join their Housekeeping team. Located on 1,000 feet of pristine beach, the resort offers stunning views, excellent dining, and sunshine in Hollywood, Florida.

The ideal candidate will have at least 1 year of experience in Housekeeping Dispatching, Administration, Coordination, or Customer Service. Ability to multitask, work in a fast-paced environment, communicate effectively in English, and preferably be bilingual in Spanish and Creole is beneficial.

Pay rate: $20 per hour

Shift Pattern: Rotating shifts from 6:00am - 2:30pm and 2:00pm - 10:30pm, including holidays and weekends. Schedule is not fixed.

Benefits:

• Discounted travel with Go Hilton program: 100 nights
• Access to pay via DailyPay
• Hilton Shares employee stock purchase at 15% discount
• Paid parental and maternity leave
• Educational opportunities through Guild Education
• Flexible shifts and days off
• Health insurance, Telemedicine, at-home care
• Mental health resources and counseling
• Paid Time Off (PTO)
• 401K with company match

*Benefits may vary by property.

Responsibilities:

• Answer calls, respond to inquiries, dispatch service efficiently
• Maintain work order and property management systems
• Coordinate room readiness with Housekeeping and Operations
• Respond to emergency calls, monitor alarms
• Handle office traffic, paperwork, scheduling, payroll, inventory, guest feedback

Qualifications:

Hilton values hospitality, integrity, leadership, teamwork, ownership, and urgency. Key attributes include quality, productivity, and customer focus.

Working at Hilton:

Hilton, a leader in hospitality since 1919, offers diverse accommodations and services worldwide. Our vision is to "fill the earth with the light and warmth of hospitality," driven by our Team Members who create memorable experiences every day.