Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton

Hilton Global in; Hollywood (FL); On-site; USD 1,000; Full time

Job summary

Join the Housekeeping team as a Dispatcher at The Diplomat Beach Resort in Hollywood, Florida. In this key role, you will manage dispatching services, maintain the work order system, and ensure top-notch service delivery. Candidates should have strong multitasking abilities, customer service experience, and excellent communication skills. Hilton offers competitive benefits, a supportive work environment, and opportunities for personal development.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to your pay through DailyPay

Employee stock purchase program (ESPP) at 15% discount

Paid maternity and parental leave

Debt-Free Education program available

Flexible shifts and days off

Comprehensive Health Insurance coverage

Mental health resources including free counseling

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• At least 1 year of Housekeeping Dispatcher experience.
• Bilingual in English and Spanish/Ceole is beneficial.

Responsibilities

• Provide dispatching services and office support to the Housekeeping department.
• Respond to guest and team inquiries efficiently.
• Maintain the work order system and ensure room readiness.

Skills

Multitasking

Customer Service

Communication

Dependability

Job description

Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton (Finance)

Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton (Finance)

The oceanside The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is looking for their nextHousekeeper Dispatcher to join their Housekeeping team. Surrounded by 1,000 linear feet of alabaster beach, The Diplomat Beach Resort Hollywood, Curio Collection by Hilton helps you savor the stunning views, delicious dining options and endless sunshine in Hollywood, Florida.

The ideal candidate will have at least 1 year of Housekeeping Dispatcher, Administrative, Coordinator and Customer Service experience and being able to multitask and work in a fast-paced environment. Ideal Candidate will be able to communicate in English and understand the language. Being bi-lingual in Spanish and Creole would also be beneficial

Pay rate: $20 per hour

Shift Pattern: Candidate will work rotating 6:00am - 2:30pn and 2:00pm - 10:30pm shifts throughout the week. Holidays and weekends are required. *Not a set schedule

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Housekeeping Dispatcher, you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
• Respond to emergency calls and monitor the alarm system
• Coordinate office traffic
• Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!