Housekeeping Supervisor - The Diplomat Beach Resort, Curio Collection by Hilton

Hilton Worldwide, Inc.; Westgate Lake Manor (FL); On-site; Full time

Job summary

The Diplomat Beach Resort in Hollywood, FL, is seeking a Housekeeper Supervisor to lead the housekeeping team. Responsibilities include training staff, inspecting rooms, and ensuring cleanliness standards. Ideal candidates should have supervisory experience, strong communication skills, and a commitment to service excellence.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to pay through DailyPay

Employee stock purchase program (15% discount)

Maternity and parental leave

Debt-Free Education access

Flexible shifts and days off

Comprehensive Health Insurance coverage

Mental health resources

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• At least 2 years of Housekeeping Supervisor experience.
• Ability to communicate in English.

Responsibilities

• Lead, train and supervise Room Attendants and Housepersons.
• Assess inventory, assign for cleaning and inspect rooms.
• Communicate with Engineering for maintenance.

Skills

Customer Service

Communication

Organization

Adaptability

Tools

HotSOS

OnQ

Job description

The oceansideThe Diplomat Beach Resort Hollywood, Curio Collection by Hiltonis looking for their nextHousekeeper Supervisorto join and lead their Housekeeping team. Surrounded by 1,000 linear feet of alabaster beach, The Diplomat Beach Resort Hollywood, Curio Collection by Hilton helps you savor the stunning views, delicious dining options and endless sunshine in Hollywood, Florida.

The ideal candidate will have at least 2 years of Housekeeping Supervisor, HotSOS, OnQ and Customer Service experience Ideal Candidate will be able to communicate in English and understand the language and be organized, adaptable, have strong communication skills and a genuine spirit to serve!

Pay Rate: $22 per hour

Shift Pattern: Candidate will work 9:00am - 5:30pm and 10:00am - 6:30pm rotating shifts throughout the week. Holidays and weekends are required.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assess inventory of, assign for cleaning and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!