Housekeeping Supervisor

Clarion Hotel Philadelphia International Airport; Essington (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation

Paid Personal Days

Paid Holidays

Free Life Insurance

Employee Discounts

Job summary

Clarion Hotel Philadelphia International Airport is seeking a Housekeeping Supervisor to oversee a diverse housekeeping team and maintain high cleanliness standards. You will inspect rooms, manage supplies, and coach staff to meet brand expectations while ensuring guest satisfaction.

The role requires 3-5 years of housekeeping experience with supervisory exposure and a strong focus on detail and safety in a hotel setting. Flexibility in shifts and a team-oriented approach are essential.

Qualifications

• High School diploma or equivalent
• 3-5 years previous housekeeping experience
• Supervisory experience a plus

Responsibilities

• Supervise housekeeping staff including Room Attendants, Houseperson, Lobby and Laundry Attendants and provide training and feedback to ensure efficiency and adherence to brand standards.
• Inspect guest rooms and public areas to ensure cleanliness and quality standards meet hotel requirements.
• Distribute supplies and linens at shift start to control inventory.
• Assign tasks and review special requests to ensure smooth housekeeping operations.
• Conduct regular inspections of back-of-house and storage areas for sanitation and organization.
• Greet guests and associates in a warm, professional manner and respond to requests courteously.
• Maintain Lost and Found records and respond to inquiries to ensure guest satisfaction.
• Monitor guest satisfaction scores and work to improve departmental performance.
• Ensure safety regulations are followed when using equipment and supplies.
• Assist with onboarding and train new hires on duties and responsibilities.
• Open and close housekeeping department, run reports and conduct morning pre-shift meetings.
• Cover shifts as needed to handle staffing shortages or peak periods.
• Perform other duties as assigned by management.

Skills

Communication skills

Attention to detail

Team player

Cleaning chemical safety

Time management

Physical stamina

Stand/walk long periods

Lifting up to 75 lbs

Flexible shifts

Follow instructions

Education

High School diploma or equivalent

Job description

Job Summary

The Housekeeping Supervisor is responsible for supervising the housekeeping staff, inspecting rooms and public areas, providing general support and ensuring that compliance and performance standards are being met to achieve maximum guest satisfaction. The ideal individual for this position demonstrates a commitment to maintaining high quality standards and is detail oriented.

Responsibilities

• Supervise the housekeeping staff which includes Room Attendants, Houseperson, Lobby and Laundry Attendants. Provide training, coaching, counseling, and performance feedback to ensure maximum efficiency and that procedures are followed according to brand and hotel standards and productivity levels are being met.
• Inspect the cleaning of guest rooms and public areas to ensure compliance with the standard room set-up and that the hotel is cleaned to specifications to achieve a high level of cleanliness and guest satisfaction.
• Issue supplies and linens to staff at beginning of shift to control inventory and ensure proper supplies are available.
• Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Perform regular inspections of back of house and storage rooms for sanitation and organization.
• Greet guests and fellow associates in a warm and friendly manner.
• Respond to guest questions, complaints and/or requests in a courteous manner to ensure guest satisfaction.
• Log items for Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice and ensure staff follow established safety regulations in the use of equipment and supplies at all times.
• Assist with onboarding and train new hires on required duties and responsibilities.
• Open housekeeping department, run reports and conduct morning pre-shift meetings.
• Close housekeeping department and perform closing duties.
• Perform room attendant, houseperson, lobby attendant and laundry attendant duties when staffing shortages occur or during peak periods and assist in all housekeeping related tasks to ensure smooth housekeeping operations.
• Perform other duties/tasks as assigned by management.

Skills

• Ability to communicate effectively with guests, employees, and management.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Must possess good communication skills both written and verbal and able to understand and accurately follow instructions.
• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must be familiar with proper use of cleaning chemicals and be able to read and understand labels on chemical bottles and work with cleaning chemicals.
• Attention to details with good time management skills.
• Ability to stand and walk for extended periods of time.
• Must be able to grasp, push/pull, lift/carry, and move up to 50-75 lbs.
• Must be able to reach overhead and below the knees, including bending, twisting, kneeling, and stooping.
• Must be able to perform repetitive hand and arm movements.
• Ability to work flexible shifts to include days, nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent
• 3-5 years previous housekeeping experience
• Supervisory experience a plus

Benefits

• Medical, Dental & Vision Insurance
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Free Life Insurance
• Employee Discounts

Source: Hospitality Online