Housekeeping Supervisor

Loews Hotels, LLC.; Arlington (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days and Vacation

Tuition Reimbursement

Team Member Hotel Rates

Job summary

Loews Hotels, LLC. is seeking a dedicated Housekeeping Supervisor in Arlington, Texas, to ensure cleanliness and guest satisfaction. The ideal candidate will have leadership experience, organizational skills, and excellent communication abilities.

This role involves supervising housekeeping staff, inspecting areas for standards compliance, and training team members to provide exceptional service. Benefits include competitive health options and professional development opportunities.

Qualifications

• Minimum of two years of guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Ability to stand for long periods and work weekends, evenings, and holidays.

Responsibilities

• Supervise housekeeping staff to meet hotel standards.
• Inspect guest and public areas for cleanliness and maintenance.
• Assign tasks and monitor housekeeping performance.
• Train and mentor housekeeping staff on procedures.

Skills

Organizational skills

Detail-oriented

Excellent communication

Customer service

Education

Bachelor's Degree or relevant work experience

Tools

Property Management System

Opera System

Job description

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

We are seeking an organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are

• A passionate hospitality professional that fosters a welcoming environment for both guests and team members.
• An individual that adopts a proactive mindset and possesses excellent communication skills.
• Dedicated to enhancing both guest and team member experience.
• Committed to upholding the highest standards of cleanliness and operational efficiency.
• Veterans and military spouses are encouraged to apply.

What You'll Do

• Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
• Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
• Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
• Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
• Handle guest requests and complaints professionally, ensuring customer satisfaction and timely resolution of issues.
• Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
• Ensure the department operates within budget, reduces waste, and maintains efficiency while upholding high-quality standards of cleanliness and guest service.
• Other duties as assigned.

Your Qualifications Includes

• Bachelor's Degree or relevant work experience required.
• Minimum of two years of guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with a Property Management System or Opera System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred.
• Ability to stand for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary.