Housekeeping Coordinator

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

HSA with Company Match

401(k) Match

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a Housekeeping Coordinator in New Orleans to support day-to-day housekeeping operations and ensure guest rooms and public spaces are guest-ready. You will coordinate room assignments, status updates, and communications across Housekeeping, Front Office, Engineering, and Laundry.

The role rewards organization, reliability, and teamwork, with responsibilities including reporting, data entry, scheduling support, inventory tracking, and helping onboarding.

Qualifications

• Experience in housekeeping, hospitality, or hotel operations preferred.
• Strong organizational, communication, and multitasking abilities.
• Detail-oriented with focus on guest readiness and accuracy.

Responsibilities

• Coordinate daily housekeeping operations and room status updates.
• Maintain cross-dept communication for seamless operations.
• Track guest room status, arrivals, departures, VIP rooms, and priorities.
• Respond promptly to guest requests and operational concerns.
• Assist with administrative tasks and reporting.
• Support onboarding and daily department organization.

Skills

Organizational skills

Communication

Multitasking

Attention to detail

Teamwork

Customer service

Tools

Hotel PMS systems

Microsoft Office

Reporting tools

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Exceptional guest experiences start with clean, comfortable, and guest-ready spaces — and our Housekeeping Coordinators help keep everything running smoothly behind the scenes. As the Housekeeping Coordinator, you’ll support the day-to-day coordination of housekeeping operations while helping ensure guest rooms, public spaces, and operational tasks are organized, communicated, and completed efficiently. This role is perfect for someone who’s highly organized, detail-oriented, and thrives in a fast-paced hospitality environment. You’ll help coordinate housekeeping communication, room status updates, work assignments, guest requests, and operational reporting while supporting housekeeping leadership and hotel teams throughout the day. If you’re collaborative, dependable, and passionate about hospitality operations — we’d love to meet you.

What you’ll be doing

• Coordinate daily housekeeping operations including room assignments, room status updates, operational communication, and housekeeping workflow support.
• Maintain communication between Housekeeping, Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations.
• Track guest room status, arrivals, departures, VIP rooms, out-of-order rooms, and housekeeping priorities throughout shifts.
• Respond promptly and professionally to guest requests, operational concerns, radio calls, and housekeeping communication needs.
• Assist with administrative tasks including reporting, data entry, scheduling support, inventory tracking, and operational documentation.
• Maintain housekeeping logs, work orders, lost and found records, room inspection updates, and operational systems accurately.
• Support housekeeping leadership with onboarding coordination, operational communication, team assignments, and daily department organization.
• Monitor housekeeping supplies, linen inventory, operational equipment, and department organization as needed.
• Ensure cleanliness and organization across housekeeping offices, storage areas, and operational workspaces.
• Support VIP arrivals, group business, room readiness coordination, and special operational projects as needed.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

What great looks like

Previous housekeeping, hospitality, hotel operations, administrative, front desk, or customer service experience preferred.

• Strong organizational, communication, and multitasking skills with the ability to manage competing priorities in a fast-paced hospitality environment.
• Experience using hotel operational systems, PMS systems, housekeeping management software, Microsoft Office, or reporting tools preferred.
• Strong attention to detail with a focus on operational accuracy and guest readiness.
• Excellent teamwork and communication skills with the ability to coordinate across multiple hotel departments.
• Professional, positive, and service-focused mindset.
• Ability to remain organized and calm during high-volume operational periods.
• Strong administrative and coordination skills with the ability to manage operational reporting and documentation accurately.
• Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
• A passion for hospitality, teamwork, operational excellence, and creating exceptional guest experiences behind the scenes.

Anticipated Pay Range & Additional Job Information

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.