Housekeeping Supervisor

Sonesta Hotels International Corporation in; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Savings Account (HSA) with 401k

Company-Paid Life Insurance

Paid Vacation & Sick Time

Hotel Discounts

Educational Assistance

Employer Discounts

Job summary

Sonesta Hotels International Corporation is seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure rooms, public spaces, and hotel areas meet the highest cleanliness and presentation standards.

In this fast-paced hospitality role, you will supervise team members, conduct inspections, and coordinate with Front Office, Engineering, Laundry, and hotel leadership to deliver exceptional guest experiences.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.
• Excellent communication, teamwork, organizational, and problem-solving skills.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.

Job description

Sonesta Hotels International Corporation

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Clean, comfortable, and welcoming spaces help create the memorable guest experiences we're known for. As the Housekeeping Supervisor, you'll help lead housekeeping operations while ensuring guest rooms, public spaces, and hotel areas consistently meet the highest standards of cleanliness and presentation.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing team support, operational coordination, and guest satisfaction. You'll oversee housekeeping team members, room inspections, and daily housekeeping operations while helping keep the hotel guest-ready at all times.

If you're organized, dependable, and passionate about hospitality operations - we'd love to meet you.

What you'll be doing

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.


• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained .


• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.


• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.


• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.


• Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.


• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.


• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.


• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition .


• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.


• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta's People People philosophy.


• Any other duties as assigned.

What great looks like

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.


• Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.


• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.


• Excellent communication, teamwork, organizational, and problem-solving skills.


• Ability to multitask and thrive in a fast-paced hospitality environment.


• Strong attention to detail with a focus on cleanliness, presentation, and guest satisfaction.


• Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety guidelines preferred.


• Positive, dependable, and service-focused leadership approach.


• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.


• A passion for hospitality, teamwork, operational excellence, and creating exceptional guest experiences.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Health Savings Account (HSA) with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation & Sick Time


• Company-Paid Life Insurance


• Company-Paid Short-Term & Long-Term Disability


• Hospital Indemnity, Critical Illness & Accident Insurance


• Educational Assistance


• Sonesta Hotel Discounts (yes, you'll want to use these )


• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.