Room Attendant

Sonesta International Hotels Corporation; Minneapolis (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Vacation and Sick Days

Holidays and Personal Days (Floaters)

401(k) Retirement Plan

Job summary

Sonesta International Hotels Corporation is seeking a dedicated Room Attendant to clean and refresh guest rooms, ensuring a welcoming, spotless environment that aligns with our People People culture. You will contribute to memorable guest experiences through attention to detail, speed, and professional service.

The role supports housekeeping leadership and collaborates across departments to maintain high standards and guest satisfaction.

Qualifications

• Previous housekeeping or guest services experience preferred.
• Strong attention to detail and cleanliness standards.
• Ability to work independently in a fast-paced environment.
• Reliable with good time management and teamwork.
• Good communication with guests and colleagues.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to brand standards and procedures.
• Replace linens, towels, amenities, and guest supplies while keeping rooms refreshed and guest-ready.
• Inspect rooms for cleanliness, presentation, and maintenance needs during shifts.
• Maintain housekeeping carts, storage areas, and workspaces in an orderly state.
• Report maintenance issues, lost and found items, safety concerns, and room status updates promptly.

Skills

Detail oriented

Customer service

Teamwork

Job description

About the Role

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about Clean, comfortable, and welcoming guest rooms are at the heart of every great stay — and our Room Attendants help create those experiences every single day. As a Room Attendant, you’ll help ensure guest rooms and hotel spaces are spotless, refreshed, and ready to welcome guests with the warmth and care that defines our People People culture. This role is perfect for someone who takes pride in their work, enjoys staying active, and thrives in a fast-paced hospitality environment. If you’re dependent, detail-oriented, and passionate about hospitality — we’d love to meet you.

What you’ll be doing

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
• Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready.
• Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
• Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
• Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately.
• Respond professionally and courteously to guest requests and housekeeping service needs throughout the day.
• Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times.
• Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
• Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Requirements

• What great looks like Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred.
• Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time management, reliability, and teamwork skills.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
• Positive attitude with a strong work ethic and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, weekends, holidays, and operational support as needed.
• A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

Anticipated Pay Range & Additional Job Information

• Pay rate $18.35 Union Property: Pay rate outlined follows contract requirements. Unite Here Local 17 Sonesta

Benefits

Unite Here Local 17 Sonesta Recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

Employees are offered a variety of benefits including:

• Medical, Dental and Vision Insurance
• Paid Vacation and Sick Days
• Holidays and Personal Days (Floaters)
• 401(k) Retirement Plan

Equal Opportunity

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Our Commitment to You Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.