Room Attendant

Sonesta International Hotels Corporation; Columbus (OH); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Sick Time

401(k) Retirement Plan with Company 2%

Job summary

Sonesta International Hotels Corporation is seeking a diligent Room Attendant to clean and refresh guest rooms and corridors to brand standards. You’ll maintain spotless spaces, restock supplies, and respond to guest requests with warmth and professionalism in a fast-paced hotel environment.

Ideal candidates have prior housekeeping or guest service experience, strong attention to detail, reliability, and the ability to work independently or with a team.

Qualifications

• Experience in housekeeping or guest service is preferred.
• Strong attention to detail and presentation standards.
• Able to work efficiently in a fast-paced environment.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, and hotel spaces according to standards.
• Restock linens, towels, amenities, and supplies.
• Report maintenance issues and safety concerns promptly.
• Interact professionally with guests and team members.

Skills

Attention to detail

Hospitality experience

Teamwork

Communication skills

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Clean, comfortable, and welcoming guest rooms are at the heart of every great stay — and our Room Attendants help create those experiences every single day. As a Room Attendant, you’ll help ensure guest rooms and hotel spaces are spotless, refreshed, and ready to welcome guests with the warmth and care that defines our People People culture. This role is perfect for someone who takes pride in their work, enjoys staying active, and thrives in a fast-paced hospitality environment. If you’re dependable, detail-oriented, and passionate about hospitality — we’d love to meet you.

What you’ll be doing

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
• Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready.
• Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
• Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
• Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately.
• Respond professionally and courteously to guest requests and housekeeping service needs throughout the day.
• Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times.
• Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
• Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

What great looks like

• Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred.
• Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time management, reliability, and teamwork skills.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
• Positive attitude with a strong work ethic and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, weekends, holidays, and operational support as needed.
• A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)

Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.