Housekeeping Coordinator

LINE Austin; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic Housekeeping Office Coordinator to join their team. This role is perfect for someone with a passion for hospitality and an entrepreneurial spirit. The successful candidate will be responsible for maintaining professional communication, managing housekeeping operations, and ensuring guest satisfaction. Join a diverse and inclusive work environment where your contributions will be valued, and your career can thrive in the hospitality sector. If you are detail-oriented and enjoy working in a collaborative atmosphere, this opportunity is for you.

Benefits

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Help or transport service

Training & development

Qualifications

• 3+ years of experience in hospitality or service industry preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Maintain professional demeanor and good communication with colleagues.
• Manage inventory and assist in recruiting and training staff.
• Ensure guest satisfaction by responding to complaints and conducting inspections.

Skills

Communication Skills

Problem Solving

Attention to Detail

Collaborative Spirit

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Help or transport service
• Training & development

About our Brand

We are seeking a dynamic Housekeeping Office Coordinator to join our team at The LINE Austin. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
3. Answer the phone and communicate with other departments/vendors via email
4. Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
5. Possess a thorough understanding of the Property Management System
6. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
7. Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
8. Track employees’ hours to avoid/reduce overtime
9. Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
10. Keep an accurate and up to date attendance calendar
11. Monitor housekeeping staff to ensure early room cleanliness for prompt check in
12. Ensure Associates are briefed on daily needs
13. Respond appropriately to guest complaints
14. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
15. Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
16. Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
17. Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
18. Facilitate interdepartmental communication
19. Assist in recruiting, training, guiding, managing and evaluating employees
20. Ensure staff understands their job expectations before holding them accountable
21. Maintain awareness of documentation needed and retained in employee files
22. Be familiar with all safety and emergency procedures including OSHA requirements
23. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.