Housekeeping Coordinator

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); Presencial; USD 38.000 - 56.000; Jornada completa

Descripción de la vacante

Hotel Phoenix at Centennial Yards in Atlanta, GA is seeking a Housekeeping Coordinator to streamline communications between housekeeping, front office, and engineering. This full-time role requires organizing room assignments, logging requests, and ensuring excellent guest service.

You will manage room statuses in HMS, assign tasks to attendants, handle guest requests, and maintain filing systems. Weekend and holiday availability is expected, with emphasis on hospitality and accuracy.

Formación

• Prior administrative or coordinator experience in hospitality preferred.
• Proficiency in Microsoft Office and property management systems (HMS a plus).
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused.
• Availability to work weekends and holidays.

Responsabilidades

• Assign and update room statuses in the HMS system.
• Act as main contact in housekeeping coordination.
• Assign rooms to House Attendants and Dispatch staff.
• Support day-to-day efficiency of operations.
• Log guest calls with actions and personnel details.
• Handle guest requests for Laundry and other services.
• Transfer calls to relevant departments.
• Page staff using the paging system.
• Organize the housekeeping office and manage admin tasks.
• Take key inventory and report missing keys.
• Run in-house guest and checkout lists from the PMS.
• Monitor rooms being released and track guest items.

Conocimientos

Communication

Multitasking

Organized

Detail-oriented

Customer service

Herramientas

Microsoft Office

HMS System

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housekeeping Coordinator

Housekeeping Full Time Atlanta, GA, US

Housekeeping Coordinator

Hotel Phoenix at Centennial Yards - Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth.

Position Purpose

The Housekeeping Coordinator plays a key administrative and operational role, ensuring the seamless communication and coordination between the housekeeping team, front office, and engineering departments.

Key Responsibilities

• Assign and update room statuses in the property HMS system.
• The Housekeeping Coordinator acts as the main point of contact in the
• This position assigns rooms to Room Attendants, dispatches Houseman and
• Runners on requests and supports the overall day-to-day efficiency of the
• Record every telephone call in a logbook/database noting the action taken, who
• is responsible and whom the call was received by. Guest requests have the highest
• priority. May also handle guest requests for the Laundry.
• Transfer calls to various departments.
• Use the paging system to page for various employees (usually a House Attendant
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
• Take key inventory to ensure all section keys/master keys are accounted for; any
• missing keys must be reported to Managers or Supervisors on duty and the Security
• Run an in-house guest list, check-out list, from the Property Management System
• Assign sections to House Attendants and Supervisors
• Assign pagers and keys
• Monitor number of rooms being released
• Track all guest requested items
• Maintain lost and found logbook/database
• Record all engineering deficiencies in a logbook/database.

Requirements

• Prior administrative or coordinator experience in hospitality preferred.
• Proficiency in Microsoft Office and property management systems (HMS a plus).
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused.
• Availability to work weekends and holidays.