Housekeeping Coordinator

Hotel Phoenix; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hotel Phoenix at Centennial Yards in Atlanta, GA, is seeking a Housekeeping Coordinator to manage administration and operations between housekeeping, front desk and engineering teams.

The role emphasizes coordinating room statuses, dispatching staff, logging guest requests, and maintaining organized records to ensure smooth daily hotel operations.

Qualifications

• Prior administrative or coordinator experience in hospitality preferred.
• Proficiency in Microsoft Office and HMS (property management system) preferred.
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused.
• Availability to work weekends and holidays.

Responsibilities

• Assign and update room statuses in the HMS system.
• Serve as main point of contact between housekeeping, front desk and engineering.
• Dispatch attendants and runners on requests and support daily operations.
• Log guest requests and actions; prioritize guest satisfaction.
• Transfer calls to departments as needed and use paging system for staff.
• Organize the housekeeping office; maintain files and perform admin tasks.
• Record inventory and report missing keys; coordinate with on-duty managers.
• Run in-house guest and checkout lists from the property system.
• Assign sections to staff and monitor room releases.
• Track guest-requested items and maintain lost-and-found logs.
• Document engineering deficiencies in logs for follow-up.

Skills

MS Office proficiency

Property Management Systems

Communication skills

Multitasking abilities

Organizational skills

Tools

HMS software

Job description

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Housekeeping Coordinator

Housekeeping Full Time Atlanta, GA, US

2 days ago Requisition ID: 1256

Housekeeping Coordinator

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth.

Position Purpose

The Housekeeping Coordinator plays a key administrative and operational role, ensuring the seamless communication and coordination between the housekeeping team, front office, and engineering departments.

Key Responsibilities

• Assign and update room statuses in the property HMS system.
• The Housekeeping Coordinator acts as the main point of contact in the
• This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the
• Record every telephone call in a logbook/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry.
• Transfer calls to various departments.
• Use the paging system to page for various employees (usually a House Attendant
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to Managers or Supervisors on duty and the Security
• Run an in-house guest list, check-out list, from the Property Management System
• Assign sections to House Attendants and Supervisors
• Assign pagers and keys
• Monitor number of rooms being released
• Track all guest requested items
• Maintain lost and found logbook/database
• Record all engineering deficiencies in a logbook/database.

Requirements

• Prior administrative or coordinator experience in hospitality preferred.
• Proficiency in Microsoft Office and property management systems (HMS a plus).
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused.
• Availability to work weekends and holidays.