Housekeeping

Total Maintenance Management; Valley Cottage (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Insurance benefits

Paid time off

Bonus program

401K retirement plan

Job summary

Total Maintenance Management seeks a detail-focused QA support specialist for a Class A office campus environment. You will conduct detailed inspections to ensure white-glove service standards, document findings, and support tenant satisfaction through proactive communication and timely follow-up.

Responsibilities include daily inspection of offices and common areas, compiling reports, and collaborating with site leadership to address issues and improve service quality in a fast-paced setting.

Qualifications

• High school diploma or GED and 1–3 years of related experience.
• Ability to read and interpret documents and communicate in English.
• Proficient with Microsoft Word and Excel; basic payroll reporting knowledge is a bonus.

Responsibilities

• Performs regular and detailed inspections of offices and common areas.
• Documents findings in QA platform and escalates issues as needed.
• Serves as a liaison for tenant-facing service concerns.
• Prepares and distributes daily or routine quality reports and logs.

Skills

Quality assurance

Attention to detail

Communication

English proficiency

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Outlook Web

Kronos

Job description

We are proud to offer the following benefits:

Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off: Sick (only where required by local requirements and contract agreements), Paid Leave (only where required by law or contract agreement), Vacation, Holidays (varies by location and contract agreement), Bereavement Leave (regular, FT employees only), Jury Duty Leave.

Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (designated management and executive level positions only).

Other: 401K Retirement Savings Plan.

Salary Range

$18:50

Job Description

SUMMARY: Provides quality assurance support within a Class A office campus environment to ensure white-glove service standards, customer expectations, and company standards are consistently met. This role is responsible for conducting detailed inspections, identifying service deficiencies, documenting findings in our quality assurance platform, and supporting tenant satisfaction through proactive communication and follow-up. This role is highly focused on detail, customer service, proactive communication, and daily execution support for site leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential duties and responsibilities include the following, (other duties may be assigned):

• Maintains a working knowledge of all company standards, contract requirements, scope expectations, and expectations for Class A office buildings.
• Supports adherence to the Quality Assurance Program is being followed consistently and that all inspection and documentation requirements are completed accurately and on time.
• Conducts regular and detailed inspections of offices, conference rooms, restrooms, lobbies, elevators, breakrooms, kitchens, high-touch areas, and other interior spaces using a critical and discerning eye.
• Serves as a visible quality assurance presence within the buildings and proactively checks priority areas, complaint-prone spaces, and high-visibility tenant areas.
• Identifies service deficiencies early and either documents and escalates issues for corrective action or addresses minor touch-up items where appropriate, in alignment with site leadership direction.
• Acts as a liaison for tenant-facing service concerns by communicating professionally, gathering feedback, and helping ensure timely resolution of issues.
• Supports proactive communication with site leadership regarding building conditions, service trends, repeat issues, and priorities requiring additional attention.
• Uses the computer to access Outlook, Word, Excel, PDFs, and other systems needed to monitor, prepare, and communicate quality, training, and compliance information.
• Prepares and distributes daily or routine quality reports, inspection summaries, issue logs, and follow-up documentation as directed by site and divisional leadership.
• Supports leadership with training reinforcement by identifying gaps in execution, work quality, quality assurance platform usage, and service expectations.
• Assists with onboarding support, field coaching, and reinforcement of cleaning standards as needed.
• Maintains a strong understanding of detail work expectations, including dusting, touchpoint cleaning, conference room presentation, restroom presentation, and overall appearance standards expected in Class A office environments.
• Uses sound judgment, tact, and diplomacy in handling complaints, service concerns, and interactions with customers, tenants, and employees.
• Demonstrates regular, predictable attendance at the assigned location and maintains a visible, professional presence throughout the campus.
• Assists with special projects and assumes responsibility for quality-related assignments as directed by site or divisional leadership.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION/EXPERIENCE:

Minimum of a high school diploma or general education degree (GED) and one to three years of related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age.

COMPUTER SKILLS:

Must be able to perform basic computer activities, including using Microsoft Word, Excel, Outlook Web, and other computer knowledge. Basic knowledge of Payroll reporting and Kronos is a bonus, but not a requirement.

LANGUAGE ABILITY:

Ability to read and interpret documents and communicate effectively in English as required for the role. Ability to write routine reports and correspondence in English.

MATH ABILITY:

Ability to add, subtract, multiply and divide in liquid units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES AND LICENSES:

No certifications needed.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to toxic or caustic chemicals and vibration. The employee may be exposed to electrical, pneumatic, hydraulic or other power equipment. The employee may be exposed to slippery floors.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to stand, walk, use their hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee may be required to stoop, kneel, crouch, or crawl.
• The employee is frequently required to sit.
• The employee is regularly required to walk extended distances across large office campuses and stand for prolonged periods while conducting inspections.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Shift

2nd Shift

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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