Housekeeper/Room Attendant - InterContinental Hotel Kansas City

TPG Hotels and Resorts; Kansas City (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Housekeeper/Room Attendant for their Kansas City location. This entry-level, full-time position involves cleaning and maintaining guest rooms, ensuring high standards of service and satisfaction. Ideal candidates will possess excellent guest service skills and a strong attention to detail, with opportunities for benefits including health insurance and paid time off.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Hotel discounts

Qualifications

• High school diploma or related experience preferred.
• Familiarity with hospitality practices is a plus.

Responsibilities

• Clean and stock guest rooms according to policies and brand standards.
• Respond to guest requests and complaints promptly.
• Report emergencies and safety hazards to management.

Skills

Guest service skills

Knowledge of cleaning techniques

Attention to detail

Organizational skills

Effective communication

Education

High school diploma

Job description

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What You Will Be Doing

1. Receive room assignments, keys, supplies, and review special requests from housekeeping management. Prepare and stock caddie/cart to ensure all cleaning supplies, linens, and amenities are available for thorough guest room cleaning. Secure and store unused supplies at the end of the shift.
2. Clean and stock guest rooms according to policies and brand standards. Tasks include changing linens, towels, making beds, cleaning bathrooms, vacuuming, mopping, dusting, washing windows, removing trash, and placing amenities. Conduct quality checks on room facilities.
3. Properly use cleaning equipment and supplies.
4. Respond to guest requests and complaints promptly.
5. Report emergencies, injuries, missing items, damages, and safety hazards to management.
6. Handle guest articles left after checkout for Lost and Found.
7. Perform duties of Lobby Attendant, Turndown Attendant, or Laundry Attendant as assigned.
8. Arrive on time, in proper uniform, and attend scheduled meetings.
9. Maintain a professional, positive attitude when communicating with guests and colleagues.
10. Report guest dissatisfaction or significant incidents to management for corrective action.
11. Follow policies, safety, and sanitation procedures. Write shift reports on incidents when needed.
12. Participate in special projects, task forces, and other duties as assigned.

Education And Experience

High school diploma or related experience preferred. Familiarity with hospitality practices is a plus.

Skills And Abilities

Excellent guest service skills, knowledge of cleaning techniques, and ability to operate cleaning equipment. Attention to detail, organizational skills, and effective communication are essential. Ability to work in a fast-paced environment and meet legal employment requirements.

Working Conditions & Physical Effort

This role involves extended standing, walking, climbing, bending, reaching, lifting up to 50 lbs, and exposure to various environmental conditions including chemicals, noise, and temperature extremes. Safety precautions and protective equipment are required.

Benefits

Full-time benefits may include health, dental, vision, disability, life insurance, identity theft protection, FSA, 401(k), paid time off, employee assistance, and hotel discounts. Part-time benefits are also available. Benefits vary by location.

Additional Information

Position is entry level, full-time, in the hospitality industry. Referrals can increase interview chances. Sign in to set job alerts for similar roles.