GUEST ROOM ATTENDANT

BOYD GAMING; Kansas City (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

Join an exciting and dynamic team at a premier entertainment hub in Kansas City! As a Guest Room Attendant, you'll ensure our guests enjoy a pristine and welcoming environment. Your attention to detail and commitment to excellent service will be key in maintaining high standards in our beautifully appointed guest rooms. This role offers the opportunity to work in a vibrant 24/7 casino and hotel atmosphere, where your contributions will directly impact guest satisfaction. If you thrive in a fast-paced environment and love providing top-notch service, we want you on our team!

Qualifications

• Ability to clean efficiently at an acceptable performance rate.
• Must obtain and maintain necessary licenses/certifications.

Responsibilities

• Provide superior guest service and clean hotel rooms.
• Maintain and clean all equipment used during shifts.
• Report safety hazards or maintenance issues.

Skills

Attention to detail

Guest service

Cleaning efficiency

Communication

Organization

Education

High School Diploma or equivalent

Job description

What would I be doing?

Located just east of downtown Kansas City, Ameristar Casino Hotel Kansas City is a Midwestern entertainment hub offering a variety of amenities. Ameristar features one of the largest casino floors in Missouri, excellent dining options, a newly renovated luxury hotel, and more. It provides convenient parking in a five-level, 2,660-space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar is seeking a Guest Room Attendant. The successful candidate will be responsible for maintaining the cleanliness and condition of our beautifully appointed guest rooms. We are looking for candidates who love attention to detail and will provide first-class service to our hotel guests in an exciting 24/7 casino/hotel environment.

Responsibilities

• Provide superior guest service, positively interacting with guests and team members, and handle all situations with energy and resilience in a 24/7 environment.
• Clean hotel rooms, hallways, linen rooms, and storage areas in the hotel towers as directed.
• Maintain and clean all equipment used during shifts, as directed.
• Keep proper documentation of all duties performed during a shift, as directed.
• Report safety hazards or maintenance issues for proper handling.
• Follow all security measures.
• Greet all guests courteously throughout the shift.
• Assist guests with issues within your control, ensuring satisfaction while adhering to policies and guidelines.
• Uphold room quality standards by delivering excellent service.
• Assist the Houseperson with departmental projects as needed.
• May help train new team members on job duties.

What are we looking for?

Required Knowledge and Skills

• Ability to clean efficiently at an acceptable performance rate.
• Must obtain and maintain all necessary licenses/certifications per Federal, State, and Gaming regulations, if required.
• Skills typically acquired through two months of on-the-job training.

Required Natural Behaviors

• Maintain confidentiality and professionalism at all times.
• Proactively address guest inquiries and complaints.
• Communicate effectively and work collaboratively with team members across all levels.
• Be highly organized and detail-oriented.
• Availability to work nights, weekends, and holidays.

Required Education and Work Experience

• High School Diploma or equivalent preferred.
• Six months of previous cleaning and/or hotel housekeeping experience preferred.

What would it be like to work at this property?

At Ameristar Casino Hotel Kansas City, we embody the spirit of "More Fun" through our extensive amenities, including a large casino floor, diverse restaurants, an arcade, and an award-winning hotel. Ameristar is among the largest and most impressive casinos nationwide.

Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other protected category under law.

If you require a reasonable accommodation during the application or interview process, please contact us through the application site with details of your needs.

Ameristar Kansas City

3200 North Ameristar Drive

Kansas City, MO 64161

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation is a leading casino entertainment company operating across the U.S. We are committed to evolving and maintaining industry leadership. Our success, business philosophy, and planning aim to maximize value for shareholders, team members, and communities. Our corporate mission emphasizes integrity, teamwork, and customer satisfaction. Our vision focuses on sustainable growth, operational excellence, and community support, maintaining a family-like culture since the 1970s, and striving to be among the industry’s top performers.