Housekeeper / Room Attendant

ABC Investments and Management Company; North Carolina; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeper/Room Attendant to ensure guest satisfaction through meticulous cleaning and attention to detail. This role involves maintaining guest rooms, handling laundry, and preparing rooms for new arrivals. Ideal candidates will have a high school diploma and previous housekeeping experience, with a strong focus on customer service. Join a team where your contributions make a significant impact on guest experiences and hotel operations.

Qualifications

• Previous hotel housekeeping experience preferred.
• Attention to detail and customer service experience are essential.

Responsibilities

• Clean guest rooms and ensure guest satisfaction.
• Inspect rooms for safety hazards and report issues.
• Maintain cleanliness of storage rooms and stock supplies.

Skills

Attention to detail

Customer service

Education

High school diploma or GED

Job description

Join to apply for the Housekeeper / Room Attendant role at ABC Investments and Management Company.

Job Description

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. Responsibilities include following a daily schedule, cleaning guest rooms properly, handling responsibilities outside the guestrooms, and ensuring guest satisfaction and individual effectiveness.

Primary Responsibilities

1. Load carts with necessary supplies.
2. Turn off all electricity (heating or cooling set to fan or cool).
3. Strip all beds in checked-out rooms and drop off all dirty linens to the laundry; turn off lights and prepare rooms for new guests.
4. Clean the cart and ensure bottles are correctly labeled, maintaining efficiency to meet company time standards.
5. Make beds properly.
6. Vacuum and sweep carpets and floors.
7. Mop floors.
8. Dust, brush, polish, and vacuum furniture.
9. Clean room decorations, appliances, and structural surfaces.
10. Clean bathrooms and remove used amenities.
11. Inspect rooms for safety hazards and equipment functioning.
12. Check for damaged linens.
13. Report lost items, maintenance issues, or special room conditions to a supervisor.
14. Prepare rooms for guest arrivals and respond to special requests.
15. Maintain cleanliness of storage rooms and stock the cart.
16. Remove linens from the cart and send to laundry.
17. Record room status on work sheets.
18. Perform other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Previous hotel housekeeping experience preferred.
• Attention to detail.
• Previous customer service experience preferred.

Physical Requirements

• Walking and standing for long periods (approximately 5-6 hours).
• Pushing a vacuum cleaner.
• Bending, stooping, kneeling.
• Loading and unloading supply carts.
• Handling mattresses and furniture.