Housekeeper

Gila River Resorts & Casinos; Santan (AZ); On-site; USD 20,000 - 29,000; Part time

Job summary

Ultipro is seeking a casino housekeeping associate to maintain a clean, welcoming environment for guests. You will clean gaming machines, floors, and restrooms, and engage guests in a professional manner according to the GILA WAY—greet, interact, listen, and appreciate.

The role requires a High School Diploma or equivalent, strong guest service and communication skills, and the ability to work with minimal supervision. On-site position with duties across hotel facilities.

Qualifications

• High School Diploma or equivalent preferred.
• GILA WAY: Greet, interact, listen, appreciate guests.
• Excellent guest service skills and telephone etiquette required; self-motivated with timely follow-up.
• Ability to establish and maintain effective working relationships with guests and teammates.
• Strong interpersonal and oral/written communication skills are essential.

Responsibilities

• Promotes and provides excellent guest service to internal and external guests.
• Keeps gaming machines and surrounding areas clean, presentable, dusted, and trash-free.
• Sweeps and vacuums all flooring and carpeting on schedule and as needed.
• Cleans stains and spills on floors and carpeting as they occur.
• Empties trash cans and ash trays on schedule and as needed.
• Cleans and restocks restrooms on schedule and as needed.
• Interacts with guests in a professional manner to enhance experience.
• Fulfills other special projects and duties as assigned.

Skills

Guest service

Telephone etiquette

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Description

Pay Range: $18 per hour

This position is responsible for maintaining a clean and professional environment within the casino facilities to benefit of all guests by personally performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Ensures that all gaming machines and surrounding areas are clean, shiny and presentable by dusting and wiping down all equipment, removing trash and cigarette butts and cleaning chairs.


• Sweeps and vacuums all flooring and carpeting on both a scheduled and as-needed basis.


• Cleans stains and spills on flooring and carpeting when they occur.


• Empties trash cans and ash trays on both a scheduled and as-needed basis.


• Cleans and restocks restrooms on both a scheduled and as-needed basis.


• Engages guests in a professional guest service manner.


• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.


• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills, both written and oral.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.