Housekeeper

Gila River Resorts & Casinos; Chandler (AZ); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

Ultipro in Chandler, AZ is seeking a dedicated guest services associate to maintain a clean, welcoming casino environment and deliver exceptional guest experiences. You will actively greet guests, clean gaming areas, dust equipment, and partner with team members to ensure safe, tidy facilities.

The role emphasizes friendly interaction, professional appearance, and a proactive approach to housekeeping duties, with opportunities to contribute to special projects and guest satisfaction initiatives.

Formación

• High School Diploma or equivalent preferred.
• Excellent guest service skills and telephone etiquette.
• Strong interpersonal and written/oral communication abilities.

Responsabilidades

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Keeps gaming machines and surrounding areas clean, presentable, and trash-free.
• Sweeps and vacuums flooring and carpeting on scheduled and as-needed basis.

Conocimientos

Guest service

Telephone etiquette

Self-starter

Task follow-up

Interpersonal skills

Educación

High School Diploma or equivalent

Descripción del empleo

Description

Pay Range: $18 per hour

This position is responsible for maintaining a clean and professional environment within the casino facilities to benefit of all guests by personally performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Ensures that all gaming machines and surrounding areas are clean, shiny and presentable by dusting and wiping down all equipment, removing trash and cigarette butts and cleaning chairs.


• Sweeps and vacuums all flooring and carpeting on both a scheduled and as-needed basis.


• Cleans stains and spills on flooring and carpeting when they occur.


• Empties trash cans and ash trays on both a scheduled and as-needed basis.


• Cleans and restocks restrooms on both a scheduled and as-needed basis.


• Engages guests in a professional guest service manner.


• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.


• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills, both written and oral.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.