Housekeeping Room Attendant

Rivers Casino; Pittsburgh (Allegheny County); On-site; USD 16,531 - 22,041; Full time

Job summary

Rivers Casino in Pittsburgh is seeking a Hotel Housekeeper to perform cleaning of guest rooms, replace linens, restock supplies, and maintain cleanliness of corridors and public areas.

You will follow safety procedures, respond to guest requests, report damages, and ensure rooms are secured; must be able to lift up to 50 lbs and work flexible shifts, including weekends and special events/promotions.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Previous cleaning experience preferred
• Ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail, speed and accuracy
• Follow instructions and meet deadlines including thorough cleaning of minimum rooms assigned
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
• Must be able to lift up to 50lbs continually
• Must be able to traverse areas and push/pull a loaded cart throughout the shift
• Must be able to work flexible shifts including weekends, holidays and events
• Must be able to fulfill the pre-employment process

Responsibilities

• Perform a variety of cleaning activities that include sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets; rearrange furnishings and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Assist in the movement of linen throughout the hotel.
• Leave rooms in uniform arrangement and ensure the room/door is securely closed and locked.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Respond to guest requests in a timely and professional manner
• Maintain professional etiquette with all guests and team members
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms or corridors to Housekeeping as lost and found
• Assist Houseperson in cleaning and maintaining public areas as needed
• Clean all corridors and service areas
• Must follow all disinfecting and sanitizing policies
• Restock the cart at end of shift and organize the closet/workspace for the next day
• Report any exceptional or unusual circumstances to the on-duty supervisor or manager
• Maintain high standards of personal appearance and grooming; wear uniform and nametag
• Be knowledgeable of hotel and casino services, features and amenities
• Comply with quality assurance standards and hotel rating guidelines
• Other duties as assigned

Skills

Attention to detail

Fast-paced environment

Follow instructions

Customer service

Flexibility

Teamwork

Safety and sanitation

Education

High School diploma or equivalent

Previous cleaning experience preferred

Job description

Description

Essential Job Functions:

• Perform a variety of cleaning activities that include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Assist in the movement of linen throughout the hotel.
• Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room/door is securely closed and locked.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Respond to guest requests in a timely and professional manner
• Maintain professional etiquette with all guests and team members
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
• Assist Houseperson in cleaning and maintaining the public areas as needed.
• Clean all corridors and service areas.
• Must follow all disinfecting and sanitizing policies
• Restock the cart at the end of your shift and organize the closet/ workspace to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working.
• Informs management of all suspicious activity during the course of your shift.
• Responsible for knowing hotel emergency procedures
• Responsible for following standard operating procedures and safety regulations
• Be knowledgeable of all hotel and casino services, features and amenities.
• Consistently offers professional, engaging and friendly service
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Other duties as assigned

Qualifications (Knowledge, Skills, and Abilities):

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous cleaning experience preferred
• Ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail speed and accuracy
• Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
• Ability to scrub and scour surfaces extending arms overhead to perform cleaning tasks and work in confined spaces.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
• Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
• Must be able to lift up to 50lbs. continually throughout a shift.
• Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire workday.
• Must be able to push, pull and move levers, equipment and furniture throughout a shift.
• Must be able to work flexible shifts and days, including weekends, holidays and special events/promotions.
• Must be able to successfully fulfill the pre-employment process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.