Housekeeper

Smoky Mountain Resorts; Pigeon Forge (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k match

Health insurance

Paid time off

Sick time

Maternity/paternity leave

Professional growth

Tuition reimbursement

Employee discounts

Job summary

Smoky Mountain Resorts is seeking a Housekeeper to perform daily cleaning of guest rooms and related tasks in a fast-paced hospitality environment. The role emphasizes safety, team collaboration, and delivering legendary service to guests in the Smoky Mountain community.

Responsibilities include maintaining cleanliness, organizing supplies, handling chemicals safely, and supporting maintenance reporting. This role requires physical stamina and reliable transportation.

Qualifications

• Be in good physical condition and perform indoor/outdoor duties.
• Ability to work in a fast-paced, demanding environment.
• Maintain a culture of legendary service and hospitality.
• Communicate effectively in English; Spanish interpretation when needed.
• Strong organizational skills with attention to detail.
• Able to prioritize, plan, meet deadlines and manage time daily.

Responsibilities

• Clean assigned guest rooms to company standards within designated time frames.
• Respond to guest-related items or problems promptly and effectively.
• Maintain cleanliness standards in all guest rooms and in-room inventory.
• Adhere to safety policies, procedures, and chemical handling rules.
• Organize housekeeping carts and linen rooms daily; complete side work and special projects.
• Perform checkout and stayover service in all buildings as assigned.
• Identify and report maintenance issues in guest rooms; communicate room status after inspection.

Skills

Physical fitness

Fast-paced environment

Organizational skills

English proficiency

Spanish support

Time management

Education

High school diploma or equivalent

Job description

Pay: $20.00 per hour ($2/hr. differential on Sundays)

Who We Are

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose

The Housekeeper is responsible for the daily cleaning of guest rooms as assigned. This includes following all company policies and procedures in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, side work, and other duties as assigned.

Primary Essential Duties & Responsibilities

Managing the Business

SMR’s Housekeepers will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Complete daily cleaning of assigned rooms to company standards maintaining acceptable room inspection scores within designated time frames.
• Respond to guest related items or problems promptly and effectively.
• Maintain cleanliness standards in all guest rooms.
• Maintain in-room inventory standards.
• Adhere to all safety policies and procedures.
• Arrange and properly organize housekeeping cart and linen rooms each day.
• Complete side work and special projects as assigned.
• Properly handle and use all chemicals required for cleaning guest rooms.
• Remove garbage from guest rooms and common areas.
• Perform checkout and stayover service in any/all buildings as assigned.
• Identify and report all maintenance related problems in guest rooms.
• Communicate the status of the room as soon as it is ready for inspection or guests.
• Knowledge of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all team members.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.

Management reserves the right to change, remove or add to these duties as necessary.

Commitment to SMR’s Legendary Service

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

Quality of Work Statement

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Personality / Attitude

• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.

Skills / Knowledge

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.

Physical Requirements

• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.

Education / Experience

• High school diploma or equivalent.
• Physical stamina that allows bending, climbing 3-5 flights of stairs consistently, and lifting 40-50 pounds daily.
• Fun and energetic.
• Responsible and timely.
• Ability to work as a team.
• Professional appearance, well groomed, and excellent hygiene required.
• Ability to deal with a diversified workforce.
• Housekeeping experience required.
• Must have reliable transportation.
• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors, however most work will be performed indoors in an indoor office environment. Sitting for most of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.