Maintenance Supervisor

Smoky Mountain Resorts; Pigeon Forge (TN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401k with 4% match

Health, dental, and vision insurance

Paid Time Off

Sick Time

Tuition Reimbursement

Employee Discounts

Job summary

Smoky Mountain Resorts is seeking a Maintenance Property Supervisor to oversee all aspects of maintenance for a large Pigeon Forge property. You will manage guest rooms, grounds, waterpark areas, and facilities, ensuring safety, scheduling, and budget goals are met.

The role requires 0–1 year of supervisory experience, a high school diploma, and preferred HVAC/CPO credentials. Competitive salary and benefits accompany a busy, guest-focused environment.

Qualifications

• High school diploma or equivalent required.
• 0-1 year of supervisory experience; 2-4 direct reports preferred.
• HVAC and CPO certificates preferred; maintenance background required.
• Experience in hospitality maintenance is beneficial.

Responsibilities

• Oversee all guest room, building, activities, waterpark, and grounds maintenance.
• Complete weekly and monthly reports and paperwork.
• Enforce maintenance policies and procedures; ensure safety standards.
• Respond to action items and guest issues promptly to prevent recurrence.
• Train maintenance staff for waterpark and pool maintenance.
• Coordinate with vendors, contractors, and other trades on property projects.

Skills

English fluency

Physical stamina

Leadership

Strong organizational skills

Education

High school diploma or equivalent

supervisory experience (0-1 year)

HVAC certificate

CPO certificate

Job description

Location: Country Cascades Waterpark Resort – 204 Sharon Drive, Pigeon Forge, TN

Job Id:4034

# of Openings:1

Maintenance Supervisor

Pay: $65,000 - $70,000 per year

Who We Are:

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose:

The Maintenance Property Supervisor is responsible for overseeing the Maintenance department in its entirety for the property. This includes following and enforcing all company policies and procedures in accordance with all property manuals, employee evaluations, counseling, coaching, recruiting, training, following budget guidelines for expenses and labor, and achieving maintenance goals. This position also performs various tasks relating to project management, and other duties as assigned by the Maintenance Manager or General Manager.

Primary Essential Duties & Responsibilities:

Managing the Business:

The Maintenance Property Supervisor will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Oversee all guest room, building, activities, waterpark, and grounds maintenance at the property.
• Complete Weekly and Monthly reports and paperwork as assigned.
• Ensure efficient management of the maintenance department by enforcing all policies and procedures.
• Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.
• Assist with regular and meaningful performance reviews in such a manner that promotes open two-way communication.
• Ensure all safety policies and procedures are strictly adhered to.
• Ensure that all preventative maintenance targets and goals are met.
• Maintain staffing levels according to property needs.
• Work with and oversee vendors, contractors, and other trade companies who may have contracts or projects at the property.
• Train maintenance personnel as required for proper waterpark and pool maintenance.
• Obtain and ensure security of all property equipment, tools, and/or vehicles.
• Communicate with property managers regarding projects, scheduling, inventory, ordering, billing, emergency maintenance issues, guest impact items, and staff performance.
• Aware of industry trends and knowledgeable of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all staff.
• Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
• Address employee related items and issues promptly and professionally in a manner that is consistent with core values.
• Work with local health department, fire inspector, and other state or local agencies to maintain compliance at all properties.
• Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Collaborate with fellow team members to bring energy and fun to the newly created and themed activities space.
• Host a safe and interactive environment that all kids and families can enjoy.
• Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
• Work with local health department, fire inspector, and other state or local agencies when instructed to maintain compliance at the property.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.

Management reserves the right to change, remove or add to these duties as necessary.

Commitment to SMR’s Legendary Service:

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Personality / Attitude:

• As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
• Enjoy working with people, training others, and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.

Physical Requirements:

• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• Climb 3-5 flights of stairs, sometimes multiple times per day.

Education / Experience:

• High school diploma or equivalent.
• 0-1 year of supervisory experience directly supervising 2-4 people.
• HVAC and CPO certificates preferred.
• Maintenance experience required.
• Hospitality experience preferred.
• Fun and energetic.
• Responsible and timely.
• Ability to work as a team.
• Valid driver’s license and ability to be on company insurance.
• Ability to deal with a diversified workforce.
• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions :

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors, however most work will be performed indoors in an indoor office environment. Sitting for most of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.