Waterpark Attendant/Lifeguard

Smoky Mountain Resorts; Pigeon Forge (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k match

Health insurance

PTO (Paid Time Off)

Sick time

Maternity/Paternity Leave

Tuition reimbursement

Employee discounts

Job summary

Smoky Mountain Resorts seeks a Pool Attendant to oversee safety and cleanliness of the pool area, ensuring a safe, enjoyable guest experience. Duties include monitoring water safety, enforcing pool rules, and assisting guests with concerns while upholding SMR standards.

The role requires stamina, clear communication, and the ability to work weekends and holidays as needed to support peak demand and guest satisfaction.

Qualifications

• Be in good physical condition and able to perform indoor and outdoor duties.
• Clear communication and excellent customer service are essential.
• Ability to work in a fast-paced environment and take direction.

Responsibilities

• Monitor safety throughout the pool area to maintain safety at all times.
• Enforce pool regulations and educate guests about them.
• Complete daily opening/closing facility checks.
• Assist guests in emergencies and provide CPR/First Aid as trained.
• Perform closing procedures at waterpark after closing.
• Maintain cleanliness and safety across pool areas and facilities.

Skills

Physical fitness

English fluency

Customer service

Team collaboration

Education

High school diploma

Job description

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose:

The Pool Attendant monitors the entire pool area to maintain safety at all times and cleanliness while in operation to, provide a safe and fun-filled experience for SMR guests. The Pool Attendant is trained in water safety and may rescue pool users (guests) who may be sick, hurt or in distress. Enforcing all pool regulations including SMR Policies and Procedures in accordance with property and applicable Lifeguard Manuals. Ability to take direction, attention to detail, clear communication and excellent customer service are essential for this position.

Primary Essential Duties & Responsibilities:

The Business:

The Pool Attendant will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Ensure safety-critical monitoring (through active surveillance) throughout the entire pool area to maintain safety at all times in the pools and on the slides, to include, but not limited to water elements, play features steps, tables and seating, pool activity areas and waterpark areas.
• Maintain and monitor activities to achieve the highest level of cleanliness, maintenance, safety and care in pool areas to include, but not limited to; swimming pool, slides, water elements, play features, steps, tables and seating, pool activity areas, waterpark/hotel areas and team member back of house areas.
• Responsible to complete daily checklist for opening, closing and facility checks.
• In the event of a potential emergency, assist or rescue pool users (guests) who may be sick, hurt or in distress.
• Enforce SMR pool regulations and educate guests about them.
• Compliance of SMR Policies and Procedures in accordance with property and applicable Lifeguard Manuals.
• Informed and knowledgeable of resort/hotel property for ‘activity and event’ guest experience locations.
• Perform closing procedures at waterpark after closing.
• First Aid and CPR certification: Participate in weekly in-service training and drills.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

Team Members:

• Provide support to my Supervisor and Manager.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

Commitment to SMR’s Legendary Service:

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• Responsible for taking proper health precautions such as; using sunscreen, wearing sunglasses, and staying hydrated and well rested.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Position Requirements:

Personality / Attitude:

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence to others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment,
• Ability to take direction, attention to detail, clear communication and excellent customer service are essential for this position.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Excellent attention to detail (ATD).

Education / Experience:

• Must be at least 15 years of age. Work schedules will vary based on age and Department of Labor (DOL) regulations.
• High school diploma or equivalent is required.
• Strength, stamina and long distance endurance is required.
• Certification for ‘Shallow Water Lifeguarding’ is required within the first week of work (includes First Aid and CPR).
• Aquatic experience is preferred in addition to one or more of the following industries which includes: Hospitality, Resort or Theme Park is preferred.
• Certification for Pool Operator (CPO) is required or the ability to obtain within 30 days from work start date. (These professionals are responsible forpool safety, maintenance, cleaning, management, expansion, and more).
• Ability to work within a diversified workforce.
• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water. Some work will be performed indoors. Stand and walk for the majority of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.