Housekeeper

MCR Hotels; Cleveland (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Housekeeper to join their team. This role is essential for maintaining the cleanliness and organization of guest rooms and public areas, ensuring a welcoming environment for all guests. The ideal candidate will possess a positive attitude, a willingness to learn, and strong communication skills. Enjoy benefits such as hotel discounts, weekly pay, and career advancement opportunities while being part of a dynamic team focused on guest satisfaction. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you!

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Advancement Opportunities

Insurance Options after 30 days

Qualifications

• Experience in hospitality or related field preferred.
• Ability to handle pace and pressure effectively.

Responsibilities

• Clean and prepare guest rooms, hallways, and public areas.
• Ensure all areas are kept clean and well-organized.

Skills

Hospitality Experience

Positive Attitude

Conflict Resolution

Effective Communication

Education

High School Diploma

Job description

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Hilton Garden Inn Downtown Cleveland

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness: Ensure all areas, both front and back of the house, are kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality: Complete checklists accurately and on time; manage shift handovers effectively.
• Teamwork: Communicate clearly, honestly, and professionally; demonstrate a can-do attitude and collaborate effectively.

SECTION TWO: Housekeeper, Role Specific Duties and Expectations

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas.

• Pre-Cleaning and Stocking: Complete all pre-cleaning duties, including stocking supplies and assisting with linen.
• Clean and Stock Rooms: Thoroughly clean and restock assigned guest rooms.
• Additional Cleaning Projects: Support deep cleaning activities and maintain organization in all areas.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Ability to handle pace and pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18 years or older.
• Willing to work varied schedules including nights, weekends, and holidays.
• Arrive and clock in/out on time; work off the clock is not permitted.
• Provide notice when calling out.

Physical Working Demands & Environment

Employees must meet physical demands such as bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.

Note

This job description is not exhaustive. Employees may be asked to perform other duties and reasonable accommodations will be made for disabilities.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio includes 148 hotels with over 22,000 guestrooms across 37 states.
• Over 7,000 team members nationwide.
• Recognized for innovation and awards in the hospitality industry.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement opportunities
• Insurance options after 30 days