House Supervisor

Emerson College; Boston (MA); On-site; USD 27,552 - 30,307; Part time

Job summary

Emerson College in Boston is seeking a qualified individual for the role of part-time House Supervisor. The position involves managing events at the college's performance venues and requires frequent nights and weekends.

The ideal candidate brings extensive customer service experience and skills in House Management, alongside strong leadership and communication abilities. This role offers competitive pay at $20-22 per hour.

Qualifications

• Five years of customer service experience.
• Three years previous experience in House Management.
• Must be able to handle challenging situations with the public with confidence, skill, and professionalism.

Responsibilities

• Assist full-time staff to support client wishes and objectives.
• Train, motivate, supervise, and discipline all front of house staff.
• Lead usher staff to ensure guest safety and comfort.
• Coordinate emergency evacuations.
• Assist concessionaires for a profitable retail environment.

Skills

Leadership

Communication

Problem-solving

Customer service

Teamwork

Tools

Google Suite

Cash handling

Job description

Join our community and experience Emerson College! Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part‑time House Supervisors to manage a variety of events across the Emerson College Office of the Arts’ 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until "all clear" and hours vary based on the event schedule.

Essential Job Duties

• Assist full‑time staff to support client wishes and objectives before, during, and after events.
• Train, motivate, supervise, and discipline all front of house staff including Head Ushers, Lobby Ushers, and House Ushers.
• Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgeable, and responsive assistance from usher staff; guests feel honored and well served.
• Coordinate usher staff to execute emergency evacuations.
• Assist concessionaires to create a profitable and appropriate retail environment.
• Represent management at merchandise count‑in, count‑out, and cash settlement.
• Assist guests with specific needs.
• Monitor the patrons and staff to ensure safety and security.
• Work as House Usher, Lobby Usher, Head Usher as scheduled.

Qualifications

• Five years of customer service experience.
• Three years previous experience in House Management.

Knowledge, Skills, and Abilities

• Strong leadership, communication and problem‑solving skills are required.
• Must be able to handle challenging situations with the public with confidence, skill, and professionalism.
• Must be a team player who is able to work well in a fast‑paced environment.
• Computer proficiency in Google Suite, including Docs, Sheets, and Gmail.
• Cash handling and POS experience is a plus!

Physical Abilities

• Requires the ability to stand and/or sit for long periods of time.
• Required to move/lift objects up to 20 lbs.

Work Environment

• Usual Office Conditions.
• Theater.

Rate of pay: $20-22 per hour.

Grade of Position: T01N.

Employment Category: Intermittent.