Assistant House Manager

George Washington University; Washington (District of Columbia); On-site; USD 24,727 - 41,328; Part time

Job summary

George Washington University in Foggy Bottom seeks a temporary, part‑time Assistant House Manager to lead the Usher team, oversee Front of House operations, and deliver excellent customer service to theatre visitors.

The role requires on-call reporting status with occasional nights and weekends; it involves coordinating staff rotations, training Front of House personnel, and acting as emergency warden during events.

Qualifications

• High school diploma or GED with 3 years of relevant experience, or a Bachelor’s degree in a related field.
• Degree(s) may be substituted by related education, training, and experience.

Responsibilities

• Lead ushers and manage Front of House operations.
• Ensure staff training in customer service, health and safety, and related areas.
• Create staff rotations to maintain Front of House coverage at all events.
• Provide excellent customer service to theatre visitors.
• Address visitor issues during events and coordinate resolutions.
• Act as emergency warden during events when patron evacuation is required.

Skills

Customer service

Team leadership

Front of House

Staff training

Education

Bachelor's degree or higher

High school diploma or GED

Job description

Job Summary

Events & Venues at the George Washington University designs, produces, and manages events on the Foggy Bottom Campus. They provide services to students, faculty, staff, and guests and coordinate events with local, national, and international acclaim.

Position Overview

This role is a temporary part‑time Assistant House Manager with on‑call reporting status, requiring occasional nights and weekends. The position involves leading the Usher team, ensuring smooth Front of House operations, and providing excellent customer service to theatre visitors.

Responsibilities

• Lead the ushers and ensure smooth Front of House operations.
• Ensure all Front of House staff receive appropriate training in customer service, health and safety, and related areas.
• Create staff rotations to guarantee the Front of House is staffed at all times.
• Provide excellent customer service to all visitors of the theatre.
• Address any issues raised by visitors during events.
• Act as an emergency warden during events when patrons need to be removed from the venue.
• Perform other related duties as assigned (duties that are logically related to the position).

Minimum Qualifications

Qualified candidates must hold a high school diploma or GED plus 3 years of relevant experience, or a Bachelor’s degree or higher in a relevant field, conferred by the start date. Degree requirements may be substituted with an equivalent combination of education, training, and experience.

Preferred Qualifications

Ideal candidates have at least 1000 hours of experience working in a theatre ushering capacity.

Position Details

Location: Foggy Bottom, Washington, D.C.

Hours: 20 hours per week (Monday–Sunday, occasional evenings).

Salary: $17.95–$30.00 per hour.

Employment: Part‑time, temporary, on‑campus (in person), on‑call reporting status.

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.