House Manager H-472

CNU's Center For American Studies

Newport News (VA)

On-site

USD 22,000 - 28,000

Part time

8 days ago

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Job summary

Christopher Newport University in Newport News, VA, seeks a House Manager to oversee lobby and audience seating during events at the Ferguson Center. You will ensure welcoming service, safety, and smooth operations from arrival to departure.

Responsibilities include supervising student and volunteer staff, assisting the Patron Services Manager, and supporting the Ticket Office as needed, with flexibility for long irregular hours per events schedule.

Qualifications

Experience in a customer service environment.
Experience with word processing and spreadsheet software.
College coursework in the fine and performing arts.

Responsibilities

Oversee lobby and audience seating operations during events at the Ferguson Center.
Provide and enforce excellent customer service, ensuring a welcoming environment.
Supervise student and volunteer staff and support the Ticket Office as needed.
Coordinate safety and well-being from arrival through post-event departure.

Skills

Cash handling

Computer skills

Interpersonal skills

Organizational skills

Problem solving

Work under pressure

Long hours flexibility

Education

High school diploma

College coursework in fine and performing arts

Tools

Word processing

Spreadsheet software

Job description

Excellent cash handling skills
Excellent computer skills

Posting Details

Position Information

Working Title House Manager H-472 Role Title Public Relations and Marketing Specialist I Position Number H-472 FLSA Non Exempt Appointment Type Part Time Type of Posting General Public Is Sensitive Position? No If Sensitive Position, please paste statement Designated Personnel Yes Responsible Employee

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest No If Statement of Economic Interest, please paste statement Is this a restricted position subject to availability of funding? No If Restricted Position, please paste statement

Departmental Objective

To enhance and enrich the cultural development and awareness of the University and greater region by offering superior performing arts experiences delivered with the highest level of service.

Purpose of the Position

This position will support the Ferguson Center by being responsible for the smooth operations of the lobby and audience seating area during events held at the facility. House Managers are to provide and enforce excellent customer service by creating a welcoming environment, overseeing all patron and staff safety and well-being from arrival through departure post-event. Additionally, this position will assist the Patron Services Manager in the supervision of student and volunteer staff and also support to the Ticket Office as needed.

Knowledge, Skills, And Abilities Related To Position

Excellent oral, written and organizational skills
Excellent cash handling skills
Excellent computer skills
Good interpersonal skills; ability to manage and work effectively with people
Ability to coordinate multiple tasks simultaneously, solve problems and make decisions
Ability to operate calmly under pressure and be adaptable to any situation
Ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule

Education

High school graduate or equivalent education/experience that equates to a high school diploma

Experience

Experience in a customer service environment
Experience with word processing and spreadsheet software

Additional Considerations

Education:

College coursework in the fine and performing arts

Experience:

Experience in event management, front of house and/or ticket office operations
Experience working at a performing arts center
Experience working in hospitality
Experience supervising others

Salary Information

Role Code 29091 Salary $16.26 to $20.32, Commensurate with Education and Experience

Conditions of Employment

This is an HOURLY position and does NOT entitle the incumbent to Commonwealth of Virginia benefits and is limited to 1500 hours in a 365-day period.
Selected candidate will be required to attend a 2-Day New Employee Orientation Program.
Ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule.

Telework Eligibility

Physical Demands and Activities

Light Lifting (less than 20 lbs.) Essential
Moderate Lifting (20-50 lbs.) Essential
Heavy Lifting (more than 50 lbs.) Marginal
Pushing/Pulling Essential
Standing Essential
Sitting Marginal
Bending Essential
Walking Essential
Climbing Marginal
Reaching Essential
Repetitive Motion Essential
List other physical requirements

Emotional Demands

Fast Pace Essential
Average Pace Essential
Multiple Priorities Essential
Intense Customer Interaction Essential
Multiple Stimuli Essential
Frequent Changes Essential

Mental/Sensory Demands

Memory Essential
Reasoning Essential
Hearing Essential
Reading Essential
Analyzing EssentialLogic Essential
Verbal Communication Essential
Written Communication Essential
List other mental/sensory requirements

Posting Detail Information

Posting Number Number of Vacancies 1 Posting Date 10/23/2026 Closing Date 11/22/2026 Open Until Filled No Special Instructions to Applicants

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Reasonable Accommodation Request

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to upload an approved AHP Letter received from the Department for Aging & Rehabilitative Services (DARS) or from the Department for the Blind & Vision Impaired (DBVI) to their applications.

Note: Certificates of Disability provided by DARS or DBVI dated April 1, 2022, through February 29, 2024, will still be accepted as applicable for the AHP. The name change to AHP Letter became effective March 1, 2024.

Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Background Check

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.

Supplemental Questions

* In the last 6 months, have you been employed at Christopher Newport University in a full time position?
- Yes
- No
* Have you retired from a VRS covered position?
- Yes
- No
Would you like to be considered for the Alternative Hiring Process (AHP)?
- Yes
- No
If you would like to be considered for the Alternative Hiring Process (AHP), did you provide your AHP Letter?
- Yes
- No
* Are you a high school graduate or have equivalent education/experience that equates to a high school diploma?
- Yes
- No
* Do you have experience in a customer service environment?
- Yes
- No
* Do you have experience with word processing and spreadsheet software?
- Yes
- No