House Manager H-472

Christopher Newport University; Newport News (VA); On-site; USD 22,000 - 28,000; Part time

Job summary

Christopher Newport University in Newport News, VA is seeking a part-time House Manager H-472 to support operations of the Ferguson Center during events. You will oversee lobby seating, ensure patron and staff safety, and deliver exceptional customer service.

The role also assists the Patron Services Manager and the Ticket Office as needed, with weekend and evening hours required based on events. Candidates should have strong communication, cash handling, and computer skills, plus prior customer

Qualifications

• High school diploma or equivalent education/experience.
• Experience in a customer service environment.
• Experience with word processing and spreadsheet software.

Responsibilities

• Oversee lobby operations and audience seating during events.
• Provide excellent customer service and ensure patron and staff safety.
• Assist the Patron Services Manager and the Ticket Office as needed.
• Support event setup/breakdown and adapt to scheduling needs.

Skills

Customer service

Cash handling

Computer skills

Interpersonal skills

Multitasking

Calm under pressure

Event coordination

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Working Title:

House Manager H-472

Role Title:

Public Relations and Marketing Specialist I

Position Number:

H-472

FLSA:

Non Exempt

Appointment Type:

Part Time

Type of Posting:

General Public

Is Sensitive Position?:

No

Designated Personnel:

Yes

Responsible Employee:

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement:

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest:

No

Is this a restricted position subject to availability of funding?:

No

Departmental Objective:

To enhance and enrich the cultural development and awareness of the University and greater region by offering superior performing arts experiences delivered with the highest level of service.

Purpose of the Position:

This position will support the Ferguson Center by being responsible for the smooth operations of the lobby and audience seating area during events held at the facility. House Managers are to provide and enforce excellent customer service by creating a welcoming environment, overseeing all patron and staff safety and well-being from arrival through departure post-event. Additionally, this position will assist the Patron Services Manager in the supervision of student and volunteer staff and also support to the Ticket Office as needed.

Knowledge, Skills, and Abilities Related to Position:

• Excellent oral, written and organizational skills
• Excellent cash handling skills
• Excellent computer skills
• Good interpersonal skills; ability to manage and work effectively with people
• Ability to coordinate multiple tasks simultaneously, solve problems and make decisions
• Ability to operate calmly under pressure and be adaptable to any situation
• Ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule

Education, Experience, Licensure, Certification Required :

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma
  

Experience

• Experience in a customer service environment
• Experience with word processing and spreadsheet software

Additional Consideration(s):

Education

• College coursework in the fine and performing arts

Experience

• Experience in event management, front of house and/or ticket office operations
• Experience working at a performing arts center
• Experience working in hospitality
• Experience supervising others

Role Code:

29091

Salary Information:

Salary $16.26 to $20.32, Commensurate with Education and Experience

Conditions of Employment:

• This is an HOURLY position and does NOT entitle the incumbent to Commonwealth of Virginia benefits and is limited to 1500 hours in a 365-day period.
• Selected candidate will be required to attend a 2-Day New Employee Orientation Program.
• Ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule.

Is this position telework eligible?

No

Light Lifting (less than 20 lbs.):

Essential

Moderate Lifting (20-50 lbs.):

Essential

Heavy Lifting (more than 50 lbs.):

Marginal

Pushing/Pulling:

Essential

Standing:

Essential

Sitting:

Marginal

Bending:

Essential

Walking:

Essential

Climbing:

Marginal

Reaching:

Essential

Repetitive Motion:

Essential

List other physical requirements:

This position requires a person to be on their feet for long periods of time during events. This includes standing, excessive walking, navigating stairs and inclines.
You will be required to assist with lobby set-up and breakdown which includes moving boxes, folding tables, chairs, signage and stanchions. Weight range of these items are within 20-50 lbs.

Fast Pace:

Essential

Average Pace:

Essential

Multiple Priorities:

Essential

Intense Customer Interaction:

Essential

Multiple Stimuli:

Essential

Frequent Changes:

Essential

Memory:

Essential

Reasoning :

Essential

Hearing:

Essential

Reading :

Essential

Analyzing:

Essential

Logic:

Essential

Verbal Communication:

Essential

Written Communication:

Essential

Number of Vacancies:

1

Posting Date:

10/23/2026

Closing Date:

11/22/2026

Open Until Filled:

No

EEO/Diversity Statement(s):

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement

Reasonable Accommodation Request:

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling [phone].

Alternative Hiring Process:

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to upload an approved AHP Letter received from the Department for Aging & Rehabilitative Services (DARS) or from the Department for the Blind & Vision Impaired (DBVI) to their applications.
Note: Certificates of Disability provided by DARS or DBVI dated April 1, 2022, through February 29, 2024, will still be accepted as applicable for the AHP. The name change to AHP Letter became effective March 1, 2024.
Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their AHP Letter.
Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Background Check:

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.