The House Manager provides comprehensive support to the Company's UHNW clients. This role spans estate and property management, hands-on property and household operations, construction monitoring components, administrative coordination, and complex logistics across multiple locations in West Los Angeles. The ideal candidate is operations-oriented, proactive, highly organized, and resourceful, with the ability to manage competing priorities with exceptional judgment, discretion, professionalism, and composure. They have a hands-on approach and in-depth knowledge of household services, vendor management, and construction/renovations.
Essential Functions
- Oversee and conduct routine property inspections; develop and maintain preventive maintenance schedules; coordinate routine, corrective, and capital improvement projects through to punch list completion.
- Oversee alarm systems, access controls, and emergency response protocols; manage vendor and staff access credentialing. Design and enforce comprehensive security protocols, emergency disaster plans, and privacy policies for the property and clients.
- Represent properties in HOA and municipal matters; ensure ongoing compliance with local ordinances.
- Manage and maintain property inventory systems, manage high-value deliveries, and ensure all properties remain guest-ready at all times.
- Coordinate tenant communications and maintenance response where applicable.
- Oversee property-level accounts payable; analyze monthly statements, review invoices for accuracy and budget compliance; coordinate funding requests with accounting teams.
- Maintain documentation for property taxes, insurance renewals, expense tracking, and supplemental policies; assist with reimbursements for finance team.
- Maintain organized, audit-ready digital records, track renewals, memberships, subscriptions, and service agreements.
- Oversee the sourcing, vetting, onboarding, retaining, and supervising of vendors, service providers, and property staff.
- Negotiate and finalize vendor contracts and pricing.
- Establish formal performance standards, execute disciplinary measures, and make recommendations regarding hiring and termination of vendors and property staff.
- Maintain and audit Master Vendor Lists; enforce confidentiality agreements and access control protocols across all properties.
- Serve as the primary point of contact for all property related matters; provide structured reporting to management and escalate material concerns in a timely manner.
- Always maintain strict confidentiality and professional boundaries.
Qualifications and Experience
- Minimum of 5 years of progressive experience as an House/Estate/Property Manager serving high-net-worth principals in multimillion dollar estates.
- Experience with hands-on home maintenance and oversight of construction projects.
- Exceptional written and verbal communication skills; highly organized with acute attention to detail.
- Strong critical thinking and problem-solving skills; resourceful under pressure and in time-sensitive situations.
- Service-focused, emotionally intelligent, and genuinely committed to client satisfaction and discretion.
- Professional presence and ability to remain calm under pressure.
- Flexible availability including evenings, weekends, and responsiveness across time zones relating to time sensitive or urgent matters.
- Proficient in Microsoft Office Suite; comfortable adopting property management platforms and digital tools.
We are offering a competitive total rewards package, including an annual base salary, discretionary bonus, medical, dental, vision, and a 401K plus match. We are an Equal Opportunity employer. We celebrate diversity and do not discriminate based on protected characteristics.