House Manager

McCarter; Princeton, Northern (NJ, KY); Hybrid; USD 25,000 - 35,000; Part time

Benefits offered by this job

Staff holiday pay

403(b) retirement plan access

Complimentary & discounted tickets

Professional development opportunities

Free parking nearby

Provisions for disability accom. if/as

Job summary

McCarter Theatre Center in Princeton, NJ seeks outgoing House Managers to lead Front of House operations during each performance. Responsibilities include supervising 15–20 staff, enforcing venue policies, and ensuring a high level of guest service.

The role requires strong leadership, a collaborative spirit, and the ability to communicate effectively in dynamic environments while maintaining safety and order backstage and in the auditorium.

Qualifications

• Leadership and management experience with large groups.
• Microsoft Office knowledge (Word, Excel & Outlook).
• Confident, approachable personality with excellent customer service skills.
• Diplomacy, interpersonal and teamwork strengths; builds relationships.
• Thrives in fast-paced environments and makes quick decisions.
• Commitment to superior customer service and welcoming demeanor.
• Collaborative mindset working with diverse teams.
• Valid background screening required.

Responsibilities

• Manage Front of House operations for each performance under Front of House Manager guidance.
• Communicate and enforce performance guidelines and policies.
• Prepare performance reports for each event.
• On-the-spot maintenance of electronic devices (scanners, radios, hearing devices).
• Inspect venue facilities before/after performances and report repairs.
• Train Front of House staff under supervision.
• Address patron concerns escalated by Ushers or Attendants.
• Lead pre/post-performance debriefings with staff.
• Coordinate with Events & Operations staff for smooth transitions between shows.
• Maintain a welcoming, safe environment complying with Code of Conduct.
• Know emergency procedures and evacuations and act with staff support.
• Participate in trainings and stay updated on Front of House procedures.
• Maintain safety practices and uphold values of justice, joy, belonging.

Skills

Leadership

Office suite

Customer service

Diplomacy

Teamwork

Background check

Multilingual (preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

House Manager

91 University Place, Princeton, NJ, US

1 Attachments

POSITION : House Manager

DEPARTMENT: Operations

REPORTS TO: Front of House Manager

CLASSIFICATION: Part-time; Seasonal; Non-Exempt (eligible for overtime)

COMPENSATION & BENEFITS:

• $21.75/hr base
• paid sick and bereavement leave
• staff holiday pay
• access to participate in a 403(b) retirement plan
• complimentary and discounted tickets
• institutional professional development opportunities
• free parking within walking distance
• additional perks

LOCATION & SCHEDULE: This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs.

START DATE: This position will begin as soon as possible.

POSITION SUMMARY

McCarter Theatre Center is seeking outgoing, experienced House Managers to lead Front of House operations during each performance. House Managers are critical members of McCarter's Front of House team, providing on-the-ground leadership for all Front of House operations during each performance. Outgoing and motivated, House Managers possess excellent leadership and customer service skills, and are able to multitask in an energetic environment while managing Front of House teams ranging from 15 to 20 individuals, depending on the performance.

ESSENTIAL FUNCTIONS & DUTIES

• Under the supervision of the Front of House Manager, effectively manage and run all Front of House operations for each performance with regard to patrons, artists, guests and staff.
• Understand, respectfully communicate and facilitate alignment with all performance guidelines and policies as set forth by McCarter.
• Facilitate performance reports for each event.
• On-the-spot maintenance of all electronic devices, including scanners, hearing devices and radios for the theatres; report to the Information Technology or Operations departments when issues arise.
• Check venue facilities before and after the performance to ensure that the space is fully functional, while reporting any repair and maintenance needs to the Operations team.
• Train other Front of House staff members under the direction of the Front of House Manager.
• Address any patron concerns or conflicts as escalated by the Ushers, Patron Attendants or Assistant House Managers.
• Conduct pre/post-performance debriefings with staff to discuss successes, areas for improvement and any challenges encountered during the performance.
• Collaborate with the Events & Operations Manager and events staff to ensure smooth transitions between performances and special events, including pre-show, intermission and post-show activities.
• Support a welcoming and respectful environment for all patrons by consistently applying McCarter's Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from the Front of House Manager.
• Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff.
• Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies.
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others.
• Engage in the ongoing work of fostering an equitable and inclusive environment at McCarter. Actively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

QUALIFICATIONS

• Leadership and management experience leading and working with large groups of people.
• Microsoft Office knowledge (Word, Excel & Outlook).
• Possesses a confident and approachable personality with excellent customer service skills.
• Exceptional diplomacy, interpersonal and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike.
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems.
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests.
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
• Position requires a valid background screening to be on file.

PREFERRED QUALIFICATIONS

• Ability to communicate in other languages (e.g. ASL and multilingual)
• Current CPR & First Aid certification
• An enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

WORK ENVIRONMENT

• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.
• Availability to work evenings, weekends and holidays during the performance season, as scheduled in advance.
• The position involves extended periods of standing, e.g. a 2-4-hour shift; the ability to read and interpret documents/ticket scanning devices. Duties may include repetitive tasks, walking, bending, reaching, and navigating stairs (approximately 40 steps) in varied work environments. Reasonable accommodations are available.
• Ability to work in dim lighting (e.g., to read tickets) and walk in limited lighting (e.g., to assist patrons with seating).
• Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g., to answer patron questions); Work environments may include periods of high audience volume and dense foot traffic, particularly before and after performances.
• Work is primarily completed in public lobby and performance/seating spaces at 91 University Place, Princeton, NJ, subject to normal building and HVAC conditions; On occasion, work may take place outdoors and involve exposure to varying weather conditions.
• Dress code includes black clothing; appropriate dark-colored working shoes, with long hair pulled back.
• Employees may be required to use a personal mobile device to access authenticator applications and related software necessary for secure system access (e.g., multi-factor authentication). Use of personal devices for these limited purposes is expected, as alternatives may not be available.

This job posting describes the general nature and level of work expected in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications, and may be modified as needed.

ORGANIZATION OVERVIEW

McCarter is one of the country's flagship theatres, a vibrant center for community and for the performing arts, and a key cultural anchor for Central New Jersey. Located on the campus of Princeton University and incorporated as an independent, charitable nonprofit, the company is a nationally renowned, multi-disciplinary creative hub of arts and ideas, offering theatre, music, dance, spoken word, and educational programs for all ages.

A two-time Tony Award winner, McCarter’s legacy of artistic excellence traces back to the theatre’s first performances in 1930. A home for new play development and world premieres, the company has launched numerous works that have gone on to tens of thousands of performances reaching millions of audience members around the world.

Among the 100,000 community members who directly participate in the company’s work every year, more than 7,500 are students taking part in McCarter’s robust arts-in-education offerings. The company offers more than 20 annual in-school residencies in classrooms in Princeton and Trenton, hosts schools from throughout the region for student matinee performances, and offers need-based scholarships to every one of its dozens of educational after-school and summer programs each year. Co-led by Artistic Director Sarah Rasmussen and Executive Director Martin Miller, McCarter leads with values of “justice and joy, and beauty in belonging,” creating stories and experiences that enliven minds, expand imaginations, and engage communities.

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. We seek team members who bring a range of backgrounds and experiences in support of an expansive artistic vision; who are committed to ongoing anti-racism and anti-oppression work, both individually and collectively; and who value collaboration, curiosity, flexibility, and continuous personal and professional growth.

McCarter does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

We encourage candidates to apply even if they do not meet every qualification listed. Many skills are transferable, and we recognize that strong candidates may bring relevant experience, intuition, and perspective gained through a variety of paths. McCarter is committed to on-the-job training and mentorship.

McCarter Theatre Center is also committed to providing access and reasonable accommodations throughout the application and hiring process. Applicants who require accommodations may contact Human Resources at [phone] or email [e-mail].

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