House Manager

CAPA; Columbus (OH); Remote; USD 18,000 - 25,000; Full time

Job summary

The Columbus Association for the Performing Arts (CAPA) invites applications for a House Manager to support the Director of Operations and oversee front-of-house operations during performances in Central Ohio.

The role requires hosting patrons, guiding volunteers, and ensuring safety and satisfaction. On-site evenings and weekends are required, with base pay noted in the credentials.

Qualifications

• Effective communication with renters, guests, volunteers and staff.
• Strong problem-solving skills in a calm, professional manner.
• Ability to perform a variety of tasks with short notice.
• Quality customer service, thoroughness and attention to detail.
• Ability to perform moderate lifting (up to 25-50 lbs), standing, bending and kneeling, and climb stairs repeatedly.
• Enjoyment of public interaction and the performing arts.

Responsibilities

• Prepares and closes the front-of-house for performances including turning lights on and off, locking/unlocking doors, distributing radios, verifying programs and stuffers, and assisting the Director of Operations.
• Ensures cleanliness and safety of theatre by inspecting seating areas, entrances, egresses, and restrooms, and communicates needs to Operations Assistants/Custodians.
• Provides custodial assistance during events as needed, maintains restrooms, and ensures exterior is clean.
• Manages ushers: sign-in, positions, equipment and training.
• Coordinates activities of front-of-house volunteers.
• Communicates with Director of Operations about event specs and special instructions.
• Completes house reports.
• Maintains lobby presence to ensure patron satisfaction and handle seating and unforeseen situations.

Skills

Communication skills

Problem-solving

Multitasking

Customer service

Physical fitness

Public interaction

Education

High School Diploma or equivalent

Job description

The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization—it's a cornerstone of creativity, culture, and community in Central Ohio. At CAPA, we are committed to inspiring and transforming lives through the power of the performing arts. With a rich history and a dynamic vision for the future, we manage iconic theaters, host world-class performances, and foster a love of the arts in audiences of all ages.

The Opportunity

• Are you excited about ensuring a world-class entertainment experience for theatre patrons, employees, and volunteers?
• Do you have a passion for hospitality and the performing arts?

Primary Function

The House Manager assists the Director of Operations with a variety of duties to help maintain a smooth, well-run front-of-house operation during performances, ensuring patron satisfaction and safety.

Duties and Responsibilities

• Prepares and closes the front-of-house for performances including turning lights on and off, locking and unlocking doors, distributing radios, verifying and maintaining appropriate quantities of programs and stuffers, and assisting the Director of Operations in duties related to events.
• Ensures cleanliness and safety of theatre by checking seating areas, entrances, egresses, and restrooms and informing Operations Assistants/Custodians if stocking items are needed.
• Provides custodial assistance during events as needed, such as maintaining and checking restrooms between intermission and the conclusion of the event and ensuring the building exterior is clean and clear of debris.
• Manages ushers including sign-in, assigning usher positions, and ensuring ushers have the proper equipment and training for their positions.
• Coordinates the activities of all front of house volunteers.
• Communicates regularly with the Director of Operations to discuss event specifications, special instructions, and special duties.
• Completes house reports.
• Maintains a presence in the lobby before, during, and after an event to provide complete patron satisfaction including special seating needs, taking tickets, and handling unforeseen or emergency situations in a prompt, courteous fashion.
• This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills and Abilities

• Effective communication skills for working with renters, guests, volunteers and staff members.
• Efficient problems solving skills with the ability to quickly resolve problems in a calm, professional manner.
• Ability to perform a variety of tasks, often changing assignments with short notice.
• Quality customer service skills, thoroughness, and attention to detail.
• Ability to perform moderate lifting (up to 25-50 lbs), standing, bending and kneeling and climb stairs repeatedly throughout the course of performances, as necessary.
• Enjoyment of public interaction and the performing arts is important.

Credentials and Experience

• High School Diploma or equivalent.
• Typically, 2+ years of experience in a customer service role is needed to perform this role.
• Base pay for this role is $15.50/hr.

Special Requirements

• Successful background check.
• The majority of CAPA’s public events take place at night and on weekends. This position requires an on-site presence during nights and weekends.

The Columbus Association for the Performing Arts (CAPA) and the Columbus Symphony Orchestra(CSO) are Equal Opportunity Employers. CAPA and the CSO do not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.