Front of House Supervisor – Theatre & Events Part-Time

BroadwayWorld SA; Chicago (IL); Hybrid; USD 26,000 - 37,000; Part time

Job summary

The Goodman Theatre is seeking a House Manager to supervise Front of House operations and serve as the main public contact during performances and events. The role oversees bartenders, gift store staff, coat check, and other FOH support, ensuring guest safety in coordination with security and facilities.

Part-time, hourly, with shifts from 11:30am–6pm or 5pm–12am, including weekends. Candidates should have 2+ years in customer service, supervisory experience, and be willing to obtain CPR/First

Qualifications

• Minimum two years in customer service, ideally in events or performing arts.
• Supervisory experience preferred.
• Ability to communicate effectively in a team with diplomacy and authority.
• Able to work independently and solve problems.
• Experience with a point‑of‑sale system; Toast preferred.
• CPR/First Aid certification required (or willingness to obtain).
• Bassett Certification required (or willingness to obtain).
• Experience in a union setting is beneficial.
• Able to stand for extended periods and lift up to 40 lbs.
• Submit availability for at least 4 shifts per week (20–25 hours).

Responsibilities

• Serve as the main FOH representative at performances, delivering superb customer service.
• Supervise FOH staff for assigned performances, rentals and events.
• Ensure cleanliness and maintenance of FOH areas before and after patron arrivals.
• Maintain supply of playbills and marketing materials for patrons.
• Oversee cash banks and record tips for FOH staff.
• Ensure patrons have a superior theatre experience.
• Assist with FOH and Gift Store inventory as needed.
• Perform other FOH and event support roles as assigned.

Skills

Customer service

Supervisory experience

Team communication

Problem solving

Toast POS

CPR/First Aid

Bassett Certification

Union experience

Stand for long periods

Shift availability

Tools

Toast POS

Job description

The Goodman Theatre is seeking a House Manager to supervise Front of House operations and serve as the main public contact during performances and events. The role oversees bartenders, gift store staff, coat check, and other FOH support, ensuring guest safety in coordination with security and facilities.

Part-time, hourly, with shifts from 11:30am–6pm or 5pm–12am, including weekends. Candidates should have 2+ years in customer service, supervisory experience, and be willing to obtain CPR/First