House Attendant

SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale; Illinois; On-site; USD 16,531 - 22,041; Full time

Job summary

SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale is seeking a House Person to clean and maintain public hotel areas in line with brand standards and sustainability guidelines. You will greet guests, inspect areas, clean corridors, handle linen transport, and report maintenance issues to keep spaces guest-ready.

This role requires physical stamina, flexibility to work holidays and weekends, and adherence to safety and MSDS guidelines.

Qualifications

• High school diploma preferred.
• Previous housekeeping experience or formal training preferred.

Responsibilities

• Greet and assist guests in a courteous manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from service landings and dispose of in outside dumpsters.
• Vacuum and dust guest corridors.
• Transport linens from floors to laundry collection site and deliver clean linen to sections.
• Report maintenance issues promptly.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Be prepared to work as a room attendant during staffing shortages or peak periods.
• Aim to improve guest satisfaction and uphold brand standards.
• Follow EarthView sustainability guidelines and safety procedures.

Education

High school diploma

Housekeeping experience

Job description

Opportunity: House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High Schooldiploma preferred.
• Previous housekeeping experiencerequired or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.