House Attendant

Embassy Suites by Hilton Anaheim North; Anaheim (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Embassy Suites by Hilton Anaheim North is seeking a dedicated House Person to clean and maintain public areas according to hotel standards. This role involves greeting guests, performing cleaning tasks, and ensuring overall guest satisfaction.

The ideal candidate has previous housekeeping experience and is willing to work flexible hours, including holidays and weekends. A high school diploma is preferred. Join our team committed to providing exceptional service.

Qualifications

• Must have previous housekeeping experience or equivalent training.
• High School diploma preferred.

Responsibilities

• Clean and maintain public hotel areas.
• Greet and acknowledge guests courteously.
• Inspect assigned areas for cleanliness.
• Report maintenance issues.
• Respond to guest inquiries.

Skills

Housekeeping experience

Customer service skills

Attention to detail

Education

High School diploma

Job description

Opportunity: House Person

Clean and maintain public hotel areas according to established brand/hotel guest service and sustainability standards.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High Schooldiploma preferred.
• Previous housekeeping experiencerequired or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.