House Attendant

HHM Hospitality; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a House Person, where your role is vital in maintaining the cleanliness and organization of hotel areas. This position offers a unique opportunity to interact with guests, ensuring their satisfaction while adhering to sustainability practices. As part of a dedicated team, you will perform various cleaning tasks, support housekeeping operations, and contribute to a positive guest experience. If you have a passion for service and a keen eye for detail, this role could be the perfect fit for you in a dynamic and supportive environment.

Qualifications

• Previous housekeeping experience or equivalent training preferred.
• High school diploma preferred.

Responsibilities

• Clean and maintain public hotel areas according to established standards.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Respond to guest inquiries and provide assistance.

Skills

Housekeeping Experience

Guest Service Skills

Attention to Detail

Education

High School Diploma

Tools

Cleaning Chemicals

Job description

Overview

Opportunity: House Person

Clean and maintain public hotel areas according to established brand/hotel guest service and sustainability standards.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from service landings and dispose of it in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up linens from hotel floors and transport them to the laundry collection site.
• Deliver clean linens to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and provide assistance.
• Work as a room attendant during staffing shortages or peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High school diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending, and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group.

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