House Attendant

Sonesta International Hotels; Braintree (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated House Attendant to join their team. In this role, you will support the Housekeeping Management Team by ensuring the cleanliness and organization of hotel areas, assisting Room Attendants, and responding to guest requests. This position offers a dynamic work environment where teamwork and quality service are paramount. With a focus on guest satisfaction, you will engage in various tasks, from handling linens to maintaining public spaces. If you have a passion for service and a keen eye for detail, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Hotel discounts

Educational assistance

Qualifications

• Some housekeeping experience preferred.
• Ability to speak, read, and write fluent English.

Responsibilities

• Assist Room Attendants by collecting dirty linens and transporting them to the laundry area.
• Maintain cleanliness of floor closets and corridors, including removing trash.
• Respond to guests’ requests promptly and efficiently.

Skills

Housekeeping experience

Communication Skills

Physical ability to lift

Basic math skills

Education

High School Diploma

Tools

Commercial cleaning chemicals

Job description

Join to apply for the House Attendant role at Sonesta International Hotels

Job Description Summary: The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager.

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.
• Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, and vacuuming floors.
• Respond to guests’ requests promptly and efficiently.
• Clean designated areas such as public restrooms, storage rooms, and other public spaces.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to special requests, guest complaints, and deliver housekeeping/room supplies to ensure guest satisfaction.
• Minimize waste of supplies and amenities.
• Deliver lost and found items according to procedures.
• Assist with deep cleaning projects as assigned.
• When assigned to laundry, monitor supplies and equipment, operate washers and dryers, inspect linens, and report damages.
• Promote teamwork and quality service through communication with other shifts and management.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some housekeeping experience preferred.
• Background in extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Basic reading, writing, and math skills preferred.
• Physical ability to stand, bend, climb, kneel, and move about; lift up to 75 pounds.
• Use of commercial cleaning chemicals required.
• Availability to work mornings, evenings, weekends, and holidays.

Additional Information

• Benefits include medical, dental, vision, 401(k), paid time off, hotel discounts, educational assistance, and more.
• Sonesta is an equal opportunity employer. Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• Complete a full application and attach a resume; incomplete applications will not be considered.