House Attendant

Sonesta International Hotels; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated House Attendant to join their team. In this role, you will assist the Housekeeping Manager in supervising operations, ensuring that cleanliness and service standards are met. You'll engage with guests, manage staff performance, and contribute to a positive team environment. This position offers a unique opportunity to grow within a supportive and dynamic workplace, where your contributions will directly impact guest satisfaction and operational success. If you are passionate about hospitality and have a keen eye for detail, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Hotel Discounts

Educational Assistance

Parental Leave

Qualifications

• 2 years of housekeeping experience with supervisory training.
• Ability to manage staff performance and ensure cleanliness standards.

Responsibilities

• Deliver exceptional service and manage staff according to standards.
• Inspect rooms and public areas for cleanliness and guest satisfaction.

Skills

Customer Service

Problem-solving

Organizational Skills

Training Skills

Basic Math Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

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Job Description Summary

The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants, this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards.

Job Responsibilities

1. Deliver Sonesta Service in all guest and client interactions, managing according to Sonesta G.U.E.S.T. standards and fostering a passion for customer service among staff.
2. Partner with the Housekeeping Manager to recruit, develop, manage, and monitor staff performance, including disciplinary actions and HR-related decisions.
3. Inspect assigned suites and public areas to ensure cleanliness, repair, and guest satisfaction; advise staff on deficiencies and provide retraining as needed.
4. Assist with training employees, ensuring they have the necessary tools and equipment.
5. Assist with scheduling and room assignments to ensure proper coverage.
6. Perform housekeeping duties including cleaning guest suites and public spaces to meet satisfaction and owner expectations.
7. Manage inventory and maintain par levels for linen and supplies; monitor laundry supplies and equipment.
8. Handle procedures for lost and found items.
9. Promote teamwork and coordinate with other shifts and departments.
10. Ensure compliance with health and safety regulations.
11. Perform other duties as assigned.

Qualifications and Requirements

1. High School Diploma or equivalent plus two years of housekeeping experience, including supervisory training.
2. Preferred experience in the extended stay industry.
3. Fluent in English; additional languages are beneficial.
4. Ability to read, write, and document tasks; basic math skills including budgeting and variances.
5. Problem-solving, organizational, and training skills.
6. Proficiency with Microsoft Office preferred.
7. Physical ability to stand, bend, climb, kneel, and move about; ability to lift up to 50 pounds.
8. Flexible schedule including mornings, evenings, weekends, and holidays.

Additional Information

Benefits include medical, dental, vision insurance, 401(k), paid time off, hotel discounts, educational assistance, parental leave, and more.

Equal Opportunity Employment

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Application Instructions

Complete a full application and attach a resume. Incomplete applications will not be considered.