Hourly Supervisor/Department Manager

Old-Chicago-Pizza; Sioux City (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Old-Chicago-Pizza in Sioux City, IA is seeking an Hourly Shift Supervisor / Department Manager to lead daily operations and ensure guest satisfaction. You’ll serve as Manager-on-Duty, supervise station flow, and drive peak-hour performance while upholding food safety standards.

This role emphasizes hands-on coaching, accurate cash handling, and efficient inventory management. A background in restaurant leadership and ServSafe/food handler certification is preferred, with the ability to stand for

Qualifications

• 1+ years of restaurant or hospitality experience; previous lead or training experience preferred.
• Strong communication, basic math and cash handling, and multi-tasking abilities.
• Valid food handler or ServSafe manager certification (where required).
• Physical: ability to stand or walk for up to 8 hours and lift up to 25–30 lbs.

Responsibilities

• Act as Manager-on-Duty, oversee shift operations and station flow.
• Train new hires and coach staff in real time.
• Greet customers and manage service recovery with empathy.
• Monitor food temperatures, cleanliness, and sanitation compliance.
• Oversee opening/closing checklists, cash handling, and basic inventory tracking.

Skills

Staff leadership

Strong communication

Cash handling

Multi-tasking

Basic math

Job description

Position Overview

• Title: Hourly Shift Supervisor / Department Manager
• Status: Hourly / Non-Exempt
• Reports To: General Manager, Assistant General Manager, or Owner

Key Responsibilities

• Shift Leadership: Act as Manager-on-Duty, run pre-shift meetings, direct station flow, and manage peak-hour pacing.
• Staff Coaching: Train new hires, mentor team members in real time, and enforce company policies.
• Guest Relations: Greet customers, monitor satisfaction, and handle service recovery or complaints with empathy.
• Quality & Safety: Monitor food temperatures, cleanliness, and compliance with health and sanitation codes.
• Operations Support: Oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.

Qualifications & Requirements

• Experience: 1+ years of restaurant or hospitality experience; previous lead or training experience preferred.
• Skills: Strong communication, basic math and cash handling, and multi-tasking abilities.
• Certifications: Valid food handler or ServSafe manager certification (where required).
• Physical: Ability to stand or walk for up to 8 hours and lift up to 25–30 lbs