General Manager/Shift Supervisor

Tin Lizzie Indianapolis One, LLC; West Alexander (PA); On-site; USD 38,000 - 48,000; Full time

Job summary

Tin Lizzie Indianapolis One, LLC seeks a Shift Supervisor to manage daily restaurant operations, train Team Members, and lead shifts to maintain service excellence and compliance with safety and sanitation standards.

The role requires leadership, strong hospitality mindset, and the ability to coach staff, handle guest concerns, and uphold budgetary constraints while presenting a professional image.

Qualifications

• High School Diploma or-equivalent required; Bachelor's degree preferred.
• Knowledge of basic restaurant hospitality and service-minded attitude.
• Must possess valid Manager food safety certification or any other food/alcohol certification if required by state law.
• Able to stand for 10 hours and lift at least 50 pounds.
• Good hearing for safety and accurate communication; read/write/speak English.
• Reliable transportation; basic computer usage.
• Regular attendance required.
• Must tolerate temperature changes and frequent hand immersion in cleaning solutions.
• Specific vision abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment.

Responsibilities

• Attend scheduled shifts and follow all policies and procedures.
• Ensure all Team Member training and development is done thoroughly to minimize turnover.
• Follow internal monetary control measures (petty cash, deposits, banking, check writing, register balance).
• Follow internal product control measures (food and liquor inventories, purchases, loss prevention).
• Oversee line checks, food safety, opening/closing walkthroughs.
• Ensure safety of Team Members and guests.
• Uphold brand standards and policies during shifts.
• Have authority to adjust shifts to maintain standards and safe operations.
• Protect brand assets and secure keys, safe codes, and deposits.
• Ensure cleanliness and organization of front and back of house areas; maintain service stations, bar, walk-in, storage, and dishwashing areas.
• Ensure receiving is accurately accounted for at quoted price where applicable.
• Work with kitchen to ensure 100% food quality.

Skills

Hospitality mindset

Service-minded

Reading/Writing English

Communication

Basic computer usage

Team leadership

Attendance reliability

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Food safety certification

Job description

Shift Supervisor Job Description

Reports to: General Manager/Department Manager

Job Summary

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Shift Supervisor is responsible for the day-to-day management of the restaurant. Responsible for teaching, training, and leading all Team Members during each shift. Must always present a professional image. Must coach, counsel, and develop Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality.

Minimum Qualifications

• High School Diploma or High School equivalency required. Bachelor's Degree preferred.
• Knowledge of basic restaurant hospitality and fully engaged, service minded attitude
• Must possess valid Manager food safety certification or any other food/alcohol certification if required by state law
• Able to stand for 10 hours
• Able to lift at least 50 pounds
• Good hearing for safety and accurate communication (with or without accommodation)
• Must be able to read, write and speak in English
• Must have reliable transportation
• Basic computer usage skills
• This position requires regular attendance
• Requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Compliance with our dress and appearance policy including black slip resistant shoes

Responsibilities and Duties

• This position requires attendance as scheduled and policy and procedure compliance.
• Ensures all Team Member training and development is done correctly and thoroughly to ensure retention and minimal turnover.
• Commitment to follow all internal monetary control measures, including, but not limited to: petty cash disbursement and accounting procedures, deposit monies, banking procedures, check writing and register balance.
• Commitment to follow all internal product control measures, including: food and liquor inventories, purchases and loss prevention measures (steak counts, high cost item sheets, etc).
• Responsible for all processes including line checks, food safety, opening and closing walkthroughs
• Responsible for safety of team member and guests.
• Upholds standards and policies throughout shifts.
• Has authority to make shift adjustments to maintain standards and ensure safe operations.
• Protects brand assets and maintains ownership of keys, safe codes, deposits at all times.
• Demonstrates 100% commitment to the cleanliness, sanitation and organization of all front and back of house areas, including: service stations, bar, office, walk in, dry storage and dishwashing areas.
• Assumes 100% responsibility that all receiving is physically accounted for at the price quoted for. (if applicable)
• Commitment to operate the kitchen within the means of its budget provided with Quality comes 1st approach.
• Works with the kitchen Team Members to assure 100% quality in our food product 100% of the time.

SUPERVISORY RESPONSIBILITIES

The Shift Supervisor is responsible for the supervision and development of their Team Members and responsible for ensuring that each person is treated with dignity and respect. The Shift Supervisor reports directly to the General Manager.

Note: The job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict tasks that may be assigned. The essential functions are specified, but are subject to change at any time for various reasons, including management discretion.