Center Manager - (Algonquin Commons)

NORTH AMERICAN WAX COMPANY LLC; Algonquin (IL); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Competitive base salary + monthly performance bonuses

Paid time off (PTO) and holidays

Generous benefits package including 401k match

Discounts on waxing services and retail products

Ongoing training and career development opportunities

Employee Assistance Program

Team Member Assistance Fund

Referral Bonus – Generous incentive to hire all roles

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager for our European Wax Center in Algonquin, IL. You will oversee all aspects of operations, leading a team while driving performance and guest satisfaction.

The ideal candidate has 2+ years of management experience, excels in sales, and is passionate about providing excellent customer service. A competitive salary, monthly bonuses, and a benefits package are offered.

Qualifications

• 2+ years of experience in retail sales management or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.

Skills

Retail sales management

Team leadership

Customer service excellence

Communication skills

Sales-driven

Education

Equivalent educational background

Tools

POS system

Job description

Job Details

Location: 1952 S Randall Rd - Algonquin, IL 60102

Salary Range: $23.00 - $25.00 Hourly

Job Type: Full-time

Work Location: In person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key
• Understands the business of Revealing Beautiful Skin and utilizes Key Performance Indicators to drive positive business performance
• Places the guest first, coaches associates, and builds brand loyalty through service excellence
• Self‑motivated, go‑getter, accountable, punctual, and organized
• Leads and inspires by example, encourages fact‑based solutions and celebrates success of others
• Has open and flexible schedule
• Effective verbal and written communication skills
• Able to learn and operate a POS system
• Physically able to climb, reach, bend, lift up to 30 pounds frequently and 50 pounds occasionally
• Can stand and work on the floor for extended periods exceeding 80% of shift

Benefits & Perks

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package including 401k match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, inclusive work environment
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best
• Referral Bonus – Generous incentive to hire all roles

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.