Hotline Substitute (Daytime Per Diem)

Delphi Technologies; Woodlane (NJ); On-site; USD 28,000 - 40,000; Full time

Job summary

Catholic Charities, Diocese of Trenton is seeking a Direct Care professional to assist with client services under supervision at the Burlington County Safe House. The role emphasizes case management, information/referral services, and support for families and individuals in need.

The position requires a High School diploma and at least 1 year of related experience; a valid driver’s license may be needed. This full-time/part-time per-diem role offers ongoing benefits and staff development

Qualifications

• High School diploma; 1 year of related experience (work or volunteer).
• Basic knowledge of case management and community resources is desirable.
• Strong communication and customer service abilities.

Responsibilities

• Assist in providing client services and support under supervision.
• Provide information and referrals to clients by phone or in person.
• Maintain client files, data entry, and tracking activities.
• Help clients identify benefits and access community services.
• Coordinate transportation needs and daily living support.
• Provide emotional support and assist with crisis interventions.
• Support organization and execution of client activities.
• Coordinate with medical and other personnel on client needs.

Skills

Case management

Communication

Customer service

Computer skills

Interpersonal skills

Education

High School diploma

Tools

Microsoft Office

Job description

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, rewarding career, competitive salaries, and comprehensive benefit programs. Some of our benefits include: generous paid holidays, vacation, and sick time; Employee Assistance Program, excellent health & pension plans; Public Student Loan Forgiveness program; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affiantive Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance.

Req Number DIR-26-00064

Location CFS - Burlington County (Safe House)

Full-Time/Part-Time Per Diem

Number of Openings 1

Category Direct Care - Professionals / Paraprofessionals

Job Summary

Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

Essential Functions

• Assists with conducting programs to prevent and resolve client problems.
• Provides information and referral to clients over the phone or in person
• Provides case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
• Assists clients in identifying benefits, social and community services and helps clients obtain them.
• Assists with transportation needs
• Provides emotional support to clients.
• Assists with daily living skills
• Assists or organize/lead client activities
• Assists with crisis intervention
• Confers with medical/other personnel on client behalf

Knowledge / Skills / Abilities

• Basic knowledge and understanding of case management
• Basic computer and software skills and experience
• Complete work with accuracy and meet deadlines
• Communicate effectively, both verbally and in writing; understand and follow directions
• Provide a high level of customer service
• Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff
• Knowledge of community resources is highly desirable

Supervisory Requirements

N/A

Position Requirements

Minimum Qualifications

High School diploma; 1 year of related experience (work or volunteer).

Licenses / Certifications Needed

Valid driver’s license (if applicable)

Mandated Program Requirements

Providence House is a 24-hour residential program, as such requires staffing at all times. When accepting a position with this agency it is important to know that the regular shift at the time of hiring is subject to change during the course of your employment, and that at times of staff emergencies or special events you may be required to fill shifts other than (instead of) your regular shift. This may include holidays.

Exempt/Non-Exempt Non-Exempt

Weekly Work Hours As Needed

Proposed Salary $25 per hour

Schedule As Needed

This position is currently accepting applications.