Hotel Supervisor

Arizona Charlies - Decatur; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Arizona Charlie's, LLC in Las Vegas is seeking a Hotel Supervisor to lead Front Desk, VIP Services, Rooms Control, Bell/Baggage and Valet. You will supervise daily operations, coach staff, schedule shifts, and uphold guest service standards to ensure a seamless experience.

Collaborating with department leaders, you’ll plan promotions and events, optimize room usage and rates, monitor compliance, and support payroll and attendance.

Qualifications

• 1 year of leadership or supervisory experience in hospitality preferred.
• Experience in Front Desk or VIP Services is strongly preferred.
• Ability to lead in a fast-paced, customer-facing environment.
• Strong interpersonal and communication skills for training and feedback.
• Ability to de-escalate situations and deliver high-level service.

Responsibilities

• Assist in scheduling, training, supervising, and coaching staff.
• Monitor daily operations to align with standards and guest satisfaction goals.
• Supervise Front Desk, VIP Services, Rooms Control, Bell/Baggage and Valet tasks.
• Collaborate with leadership to plan promotions and events.
• Ensure compliance with company policies and gaming regulations where applicable.

Skills

Leadership

Staff coaching

Guest service

Communication

Problem solving

Education

High School Diploma or equivalent

Hospitality-related degree (preferred)

Tools

Microsoft Office

Job description

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the Hotel Supervisor, you play a vital leadership role in ensuring the seamless operation of key guest service departments, including Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. You are responsible for supervising, coordinating, and directing daily activities across these areas, setting the tone for excellence in both guest experience and team performance. Your support of division leadership is essential to the strategic administration of each department, helping to drive guest satisfaction, operational efficiency, and team member engagement. Your influence directly shapes the first and lasting impressions of our guests, making your role a cornerstone of our commitment to exceptional hospitality.Job Description:Essential Functions and ResponsibilitiesAssist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistencyMonitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goalsServe as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadershipSupervise the daily operations of Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency, responsiveness, and guest satisfactionCollaborate with leadership to plan for hotel promotions, special events, and sales group arrivals, ensuring maximum room utilization and rate optimizationRecommend changes in room rates based on demand, trends, and performance analysisMonitor compliance with established departmental procedures to ensure operational efficiency and protection of company assetsInvestigate discrepancies, shortages, or errors and take corrective actions as neededEnforce credit and payment policies, including action on overdue accounts and coordination of collections where necessarySupport the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reportingAssist with payroll processes, scheduling adjustments, and labor compliance as directed by department managementEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications1 year of leadership or progressive responsibility in hospitality experience preferredPrevious experience in Front Desk or VIP Services strongly preferredAbility to lead and guide team members in a fast-paced or customer-facing environmentStrong interpersonal and communication skills to support training, feedback, and conflict resolutionStrong communication skills for one-on-one and group settingsAbility to de-escalate situations and deliver high-level guest service under pressureDemonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilitiesFlexible and adaptable to changing operational needs and shift schedulesCommitted to upholding a safe, respectful, and inclusive work environmentBasic understanding of department KPIs, labor management, or guest service standardsAbility to access and input information using a moderately complex computer system, including knowledge of LMS preferredSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 21 years of ageHigh School Diploma or equivalent required; Associate or Bachelor's degree in Hospitatlity or related field preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsOccasionally push, pull, lift and/or carry up to 25lbs. at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistRegularly sit and work at a desk or computerConstantly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personConstant use of vision and hearing, ability to distinguish between shades of colorAbility to use tools or equipment requiring fine motor skills and a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsHot cold temperaturesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.