Hotel Supervisor

[1002 AC Decatur] Arizona Charlie's, LLC; Arizona; On-site; USD 56,000 - 76,000; Full time

Job summary

Arizona Charlie's, LLC is seeking a diligent Hotel Supervisor to lead Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet operations with a focus on guest satisfaction and team performance.

You will supervise daily activities, support division leadership, and help drive promotional planning, rate optimization, and safe, compliant operations in a dynamic hospitality environment.

Qualifications

• 1 year of leadership or progressive responsibility in hospitality preferred.
• Experience in Front Desk or VIP Services is strongly preferred.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance and service consistency.
• Monitor and support daily operations to ensure alignment with standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns and escalate to department leadership as needed.
• Supervise daily operations of Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency and guest satisfaction.
• Collaborate with leadership to plan for hotel promotions, events, and arrivals, ensuring room utilization and rate optimization.
• Enforce credit and payment policies and coordinate collections where necessary.

Skills

Leadership

Front Desk

VIP Services

Training

Customer Service

Scheduling

Staff Coaching

English Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Arizona Charlie's, LLC, we don't just offer jobs - we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that’s as invested in your success as you are.

Job Description Summary:

As the Hotel Supervisor, you play a vital leadership role in ensuring the seamless operation of key guest service departments, including Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. You are responsible for supervising, coordinating, and directing daily activities across these areas, setting the tone for excellence in both guest experience and team performance. Your support of division leadership is essential to the strategic administration of each department, helping to drive guest satisfaction, operational efficiency, and team member engagement. Your influence directly shapes the first and lasting impressions of our guests, making your role a cornerstone of our commitment to exceptional hospitality.

Job Description:

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Supervise the daily operations of Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency, responsiveness, and guest satisfaction
• Collaborate with leadership to plan for hotel promotions, special events, and sales group arrivals, ensuring maximum room utilization and rate optimization
• Recommend changes in room rates based on demand, trends, and performance analysis
• Monitor compliance with established departmental procedures to ensure operational efficiency and protection of company assets
• Investigate discrepancies, shortages, or errors and take corrective actions as needed
• Enforce credit and payment policies, including action on overdue accounts and coordination of collections where necessary
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 year of leadership or progressive responsibility in hospitality experience preferred
• Previous experience in Front Desk or VIP Services strongly preferred
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Strong communication skills for one-on-one and group settings
• Ability to de-escalate situations and deliver high-level guest service under pressure
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system, including knowledge of LMS preferred
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required; Associate or Bachelor's degree in Hospitality or related field preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Nevada Gaming Registration

Physical Requirements

• Occasionally push, pull, lift and/or carry up to 25lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Constantly standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Constant use of vision and hearing, ability to distinguish between shades of color
• Ability to use tools or equipment requiring fine motor skills and a high degree of dexterity

Work Environment

• Potential Conditions: Indoor Smoky, Noisy, Bright flashing lights
• Hot cold temperatures
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.